Nyssa Shawstad Email & Phone Number

Kelso, WA, US

Formerly Halfaker & Associates (acquired July 2021)

Greater Los Angeles Area

• Led a team of four customer service representatives in responding to calls, emails, and tickets from nonprofit clients nationwide
• Implemented customer contact documentation guidelines which resulted in gathering actionable customer feedback
• Provided weekly reporting with analysis of contact data to top management to ensure questions were answered consistently; identifying emerging trends, top performers, and areas of weakness

Greater Minneapolis-St. Paul Area

• Managed the design, development, and implementation of digital marketing campaigns; monthly newsletters and graphic design for emails, social media, and websites
• Analyzed results of social media postings, advertisements, and web traffic to establish KPIs, optimize efficiency and increase customer engagement
• Delivered high quality creative solutions to complex data related challenges resulting in streamlined marketing strategies

Greater Minneapolis-St. Paul Area

Carver Scott Humane Society (CSHS) is governed by a volunteer Board of Directors who advise, govern, oversee policy and direction, and assist with the leadership and general promotion to support the organization’s mission and needs.

Greater Minneapolis-St. Paul Area

Unique consultancy and academic program that offered data-driven analysis and recommendations for business process improvement and strategic change. Analyzed sales team productivity for national financial services wholesaler, identified key drivers and provided recommendations. Studied unemployment in North Minneapolis, suggesting opportunities to create.

• Produced marketing materials from concept to final production, including both print and digital
• Conducted research and created strategic alliances across departments which resulted in greater community engagement
• Organized and collaborated with external vendors for booths at conferences and public events

Worked in the call center at corporate headquarters answering questions, recording compliments/complaints of in-store experiences, resolving issues and retaining customers.

Master Of Business Administration (M.B.A.), Information Systems And Operations

Activities and Societies: MBA Women International, Net Impact (Graduate Student Chapter), Supply Chain & Operations (SCO) Club

B.S.B., Marketing

Activities and Societies: Pi Sigma Epsilon

Bachelor’S Degree, Communication