Nicolas Zevchek Email & Phone Number

United States

Strongsville, Ohio, United States

Strongsville, Ohio, United States

Strongsville, Ohio

Implemented Enterprise and IT Incident Management Procedures- Established documented ticket handling procedures- Established SLA policies across the enterpriseLaunched New Support Channels- Identified vendors and procured solutions for chat and SMS text support- Lead implementation of these new support channelsCreated a Standardized Service Desk Onboarding.

Kent, Ohio

Implemented a new CRM environment.- Sourced a new CRM vendor and negotiated terms.- Lead a team of full time and student employees to implement and customize the CRM environment.- Created and implemented new training content around the new system and procedures.Deployed new POS hardware.- Sourced new hardware to support functionality of new CRM..

Kent, Ohio

Increased production in Apple related computer repairs.- Increased Apple repairs by nearly 100% over the previous year.- Improved operational efficiency to ensure that proper Apple processes and procedures were met.Worked with Kent State University Flash Technology Center to improve offerings for students.- Implemented Safeware coverage support for covered.

Kent, OH

Significant increase in tickets closed year over year.- Increased closed tickets by the Tech2You team by about 700% year over year.- Diversified resolved ticket types to encompass a wide spectrum of problem areas.Increased student interaction and engagement.- Developed and implemented programming for students to interact with the Tech2You team, including.

Kent, Ohio

Data analysis of user support trends.- Provided root cause analysis and recommendations based on support ticket trends.Diagnosing and resolving both simple and complex end user support requests.- Support requests range from basic troubleshooting to detailed system issue resolution.Support of Blackboard Learn system for faculty and staff.- Official Learning.

Richmond Heights, OH

Responsible for all sales related activity for a multi-million dollar retail unit.Training, coaching, and developing a sales team with varying compensation plans.- Responsible for managing a team of up to 100 associates and managers.- Developed a team with varying levels of sales experience to meet and exceed sales goals.Creation of sales and merchandising.

North Canton, OH

Chosen by District Manager as a district “leading and lending champion.”- Helped lead the branch team to consistently exceed lending goals.Customer relationship management.- Established relationships with customers and developed the relationship to grow the banking relationship.- Identified and presented potential opportunities based on customer.

-Top sales performer-Assisted in the training and development of new employees

Recognized as a top 100 store manager within the company multiple times.- Designated as a training manager, assigned to develop Store Managers.Provided technology solutions for end users.- Determined customer needs and provided a complete technology solution.- Completed software and hardware installations to facilitate end user needs.Completed.

-Consistent top performer within district.-First permanent Assistant Manager named within district.-Part of leadership team for top selling store in the district.

-Helped direct Brass and Tuba Choirs.-Worked directly with undergraduate students to teach and develop skills.-Helped run Tuba Christmas and Tuba Summer events.

Brunswick, OH

Assisted in the implementation of enterprise solutions for small to mid-sized companies.- Installed and configured enterprise networks.- Provided enterprise hardware solutions including computing and printing systems.Provided end user support for mobile computing solutions.Completed custom hardware build solutions for enterprise clients.

-Filled any needed positions within store.-Top performer in credit applications processed.

Master Of Education - Med, Educational/Instructional Technology

Master Of Music, Tuba Performance

Bachelor Of Music, Tuba Performance