Michael Thompson Email & Phone Number

Christchurch, Canterbury, New Zealand

This role involves leading development teams within the SAFe Agile methodology. Primary responsibilities include:• Design and develop software product applications for market sale.• Manage the full software development lifecycle including testing, implementation, and auditing.• Resolve critical issues and contribute to the business unit.• Responsibility for team hiring, firing, performance appraisals, and pay reviews.• Identify and allocate technical resources to client projects within development. • Forecast resource needs based on an analysis of portfolio and projected client spending.• Maximise both utilization and profitability of assigned teams.• Adhere to departmental application development and client delivery process standards.• Provide input on product direction to product managers.• Coordinate with industry compliance consultants and product managers to verify applications meet regulatory compliance.• Ensure proper application of technology.• Ensure base applications meet appropriate quality standards.

New Zealand

This role includes overseeing the development of new products, integrations, software enhancements, and releases for new and existing customers. Primary responsibilities include.• Working with product development, sales, client relationship teams, technology solutions, service delivery, and other cross-functional teams.• Plan and coordinate all aspects of the project from initiation through to delivery• Define and execute project scope, plan, schedules, and budgets along with all other deliverables.• Identify required resources for projects and define and assign major project roles.• Manage the project work plan and hold the team and project resources accountable for delivery on time and to budget.• Manage project risks, issues, and activity progress to ensure project goals, scope, and quality are achieved.• Manage customisation of products to meet client's needs and to integrate with third-party products.

Christchurch

Christchurch

The primary objective of this position was to work with customers, colleagues, and third parties to ensure that the customer’s experience of moving to OneLaw, and remaining a customer was unsurpassed. The role was part technical, part project management, and part team management.From the initial installation of the software, through version upgrades, and support, OneLaw’s goal was to have happy customers every step of the way. I believe I was instrumental in helping to achieve this during my 6-year tenure.My role involved responsibility for the planning and management of installations for new and existing customers, including, but not limited to:- Support and troubleshooting of all OneLaw software for law firms- Liaising with the customer’s IT provider(s)- Liaising with customers to agree on suitable project timelines.- Managing the OneLaw implementation team- Transitioning customers to OneLaw CloudMy role was also responsible for the provisioning, maintenance, and support of OneLaw's internal network, servers, devices, applications & cloud software assets.The role also acted as an escalation point for technical issues fielded by the helpdesk, and involved working with development partners to trouble shoot and remedy issues in a timely fashion.

Christchurch

Managing the release and deployment planning for web applications, websites, applications, services and databases, for migration from Windows 2003 to newer operating systems, utilising project team members and external vendors. Creation and management of change requests throughout each release was required, as was obtaining sign off from key stakeholders throughout the organisation. Stakeholder engagement, project & change management, communication and leadership skills were essential to this role.

Sydney, Australia

Reporting to the Australian Practise Manager, the primary purpose of this position is to manage the co-ordination, implementation, execution, control and completion of PayGlobal (Professional Services) consultancy projects. The projects were for new and existing customers across Australia, ensuring adherence to PayGlobal commitments and quality standards in order to deliver excellent outcomes to meet and exceed the customer’s requirements.

Christchurch

Reporting to the Chief Technology Officer, this role was to manage and monitor the delivery of software product releases for PayGlobal. This included all legislative releases for New Zealand, Australia & Fiji each year, as well as feature releases throughout the year for other products in the suite.Management of stakeholders from all departments across the business was essential to deliver the release to market on time and with the expected quality. This included the management of a beta program for each release, in which customers were engaged to participate and provide feedback on each release. Another key responsibility was the management of the Escrow source control backup process with each release to market.Issue and risk logs, project management statistics and portfolio reporting were delivered in a timely and efficient manner.Within the wider Development team, I provided oversight and direction concerning management and monitoring of product releases, through my project management knowledge and utilisation of my excellent technical and interpersonal skills. In addition to the management of software releases, I also managed the Microsoft Partner Program, ensuring that all requirements of the program were maintained in order to retain and improve our Gold Partner status and benefits.

Reporting to the Program and Release Manager, the primary purpose of my role was to execute the release processes and to manage and monitor the build environments and source repositories. This included assisting the stakeholders from the various departments to deliver all their components of the release on time. The role also assisted the Program, Project and Development Managers with project administration such as updating of schedules, issue and risk logs, collating burn down chart spread sheets, providing project management statistics and updating the portfolio reports.I also assisted with implementing and managing tools for the release and project management disciplines in the company.In addition to the coordination of software releases, I also monitored the Microsoft Partner Program, ensuring that all requirements of the program were maintained in order to retain and improve our Gold Partner status and benefits.

Reporting to the Development Manager, this role involved the development of quality PayGlobal products, utilising C#, Delphi, SQL & SSRS languages.It involved actively contributing and collaborating with team members and other developers across the various teams. Operating within best coding practice was essential to this role, as was a team mind-set. Towards the end of my tenure as a Software Developer, I began to manage projects for customers and the development teams. This involved managing and executing the testing required for our payroll engine Delphi to C# conversion project, and then subsequently creating the processes needed for data cleansing. I then led the data integrity projects for customers moving on to the new and improved software release. These processes and approaches to data cleansing were then transitioned with my support to our Professional Services and Support team, to allow for the increased customer demand for the upgraded software version.

The primary purpose of the Support Analyst role was to provide first-line problem determination and resolution related to PayGlobal products, primarily via telephone support. I was responsible for providing the best possible support to PayGlobal Customers, at all times maintaining the best interest of both the customer and PayGlobal. This was achieved either via direct contact with a Customer representative or by providing support to PayGlobal consultants working on behalf of PayGlobal Customers.

Advanced Leadership And Management Principles Course

• Understanding and applying current thinking in leadership and management theory • Adapting leadership style for the situation at hand •.

Software Project Management

• Understand the complete view of the role of a software project manager • Understand the multiple activities • Have a framework.

Project Management

Introduction To Project Management

Presentation Skills

• Prepare presentations by arranging content, choosing media, and taking account of the audience and the value • Incorporate.

Diploma, Software Development

Activities and Societies: Team Leader - Group Development ProjectThe Diploma in Software Development covered a wide range of programming.

Higher School Certificate

Activities and Societies: Rugby 1st XV