Digital Product Owner for Web Platform, CRM, Payments- Salesforce Sales Cloud, Salesforce Marketing cloud- Web Applications- Payment ExperienceSystems thinking leaders group.

Responsible for owning the product roadmap and backlog, driving the strategic direction and prioritization of features for the web application platform.Collaborated closely with cross-functional teams to ensure successful delivery and execution of the product roadmap.Aligned product initiatives with business objectives and user needs through close collaboration with stakeholders.Defined and prioritized product features and enhancements based on customer value, business impact, and technical feasibility.Developed and maintained a clear and actionable product roadmap aligned with the organization's goals and vision.

Senior Product Manager | EA Games (Electronic Arts) Drive the product vision and roadmap, leading cross-functional product and engineering teams in the successful delivery of SAM (Software Asset Management) solutions and services. Ensure alignment with organizational and stakeholder goals, working closely with key stakeholders to understand their needs and incorporate them into the product strategy. Deliver high-quality customer-driven solutions, leveraging market insights and customer feedback to continuously enhance the product offering. Develop and execute strategies to identify new opportunities, leveraging value-driven solutions to drive product growth and expansion. Foster SAM product adoption by implementing automation and self-service offerings, empowering customers to efficiently manage their software assets.Key Tools: Jira · MS SQL · AWS · Azure · Trello · iQSonar · Snow SLM · PowerBI · Confluence

Built an automation and integration engine Ouroboros. Project Ouroboros has cut reporting time by 70-80% for standard reporting and 60% for ad-hoc requests. Ouroboros powers self-service portals for Security, Operations and Studio teams freeing up our team to concentrate on core responsibilities and reducing ad-hoc requests through the self service portal. Ouroboros also allows us to validate, normalise and report on data and information collected and maintained by teams across EA.Skills: Database design and maintenance · Cross team product development collaboration · SME on SAM product application stack · Change management · Build, maintain and enhance two-way systems integrations · Automation · System Integration · System Architecture · Vendor Management · Technical Mentorship · SQL ScriptingTools: MS SQL · AWS · Azure · Trello · iQSonar · Snow SLM · PowerBI · Powershell · Windows Server · Linux Server · Active directory · NetMRI · SentinelOne

Own SAM Enterprise Tools and Application stack; leading SAM applications modernisation project with minimal user impact. Improving Application and tools efficiency by over 50%. Building Vendor and cross team relationships; leading technical discussions with vendors, stakeholders and technical teams.Skills: Database optimisation · Database troubleshooting · Database maintenance · Application training · Automation · Technical Documentation · Technical training · Building system integrations · Building custom reporting · SQL Scripting · Change Control · Enterprise Application Management · Data and information analysis and reporting · Network design · Secure Application Architecture · Business AnalysisTools: MS SQL · AWS · Azure · Trello · iQSonar · Snow SLM · Powershell · Windows Server · Linux Server · Active directory · NetMRI · SentinelOne

Working closely with clients in the financial sector to implement Advent’s solutions remotely and on site. Full end to end implementation would involve installation, configuration ingratiation, data conversion, design and implement automation, specification and delivery of custom items and enhancements, system testing, user training and project management.When delivering large complex projects; work with wider teams within the organisation delivering SOW’s, technical documentation, work with the engineering team to resolve implementation issues, document and fix product bugs. Skills: Application training · Technical Documentation · Technical training · Change Control · Enterprise Application Management · Geneva Custom Reporting · Application Architecture · Project Management · Bash scripting · Product DemonstrationsTools: SQL · vMWare · Jira · Advent Geneva · Bash · Powershell · Unix · RedHat Linux · Geneva Custom Reporting

As part of the ITAMS team I am responsible for: - Leading internal IT team on the number of IT projects - Proof of concept delivery and RFI/RFP technical content delivery - Leading development team of the Gear1 project. (Gear1 is an Oracle LMS script output analytic tool) - Producing documentation and processes for the Gear1 engagements - Designing technical solutions for discovery, dependency mapping, asset life cycle and license management tools, including Aspera, Flexera and Snow - Design, implementation and maintenance of the internal lab environment - Implementation of the solution (incl. OS, application and database) as per agreed design, at customer sites or remotely - Integrating tools with data sources (discovery, CMDB, AD etc.) using APIs, scripts and data transformation utilities - Deploying to Microsoft, Unix and Linux environments, often using SQL, MySQL or Oracle databases - Configuring applications and performing first data loads, including initial data cleansing - Customer environment specification documentation - Assessment of the technical activities to assist project planning - Troubleshooting and break-fix support of the customer deployments - Liaising with vendors and customer technical resources - Design, implementation and maintenance of the ITAMS hosted service platform - Planning and implementation of the upgrading, patching and updating of the customers deployments - Design and maintenance of the standard demo data set for all tools

Deliver solution design, implementation and maintenance of iQSonar product suite. Enabling our customers to discover and inventory enterprise-wide server and software estates. Help our customers with software and hardware asset management initiatives across global datacenter deployments. Provide Technical Account Management across company's key accounts collaborating with executive and technical stakeholders. Manage project delivery and help customers licence compliance. Take an active role in product development by helping engineering reproduce bugs, identify and resolve problems before they impact the customers. Lead transition to the major new version of the software by developing and delivering documentation and training materials for the new product suite.Key Skills:- Oracle DB and Middleware licensing, optimization and administration- SQL Server licensing, optimization and administration- Help design and deliver support structure and process to the partners - Design and documentation of the internal IT systems- Regular contribution to the internal and customer technical WIKI pages- Training syllabus design and delivery for technical and non-technical end-users- Administer internal lab, recreating complex customer environments- Troubleshoot and recreate customer issues- Work with developers to understand and address customer bugs and customer issues- Administration of internal systems VPN, firewalls, servers, SAN, vSAN, vMWare, network and wireless infrastructure- Active Directory, Windows, Linux, HP-UX, Solaris and Linux and UNIX administration- Security risk identification and assessment- Hands on disaster recovery experience- Software licensing, audit defence, and risk avoidance and mitigation as it related to enterprise software licensing/deployment dispositions

I successfully supported iQuate's key global clients and partners in deploying and using iQuate's enterprise class inventory software in data-centers and large businesses throughout Europe and North America. Working in some of the most complex IT environments, I collaborate with both executive and technical stakeholders to design, implement and support effective technical solutions.Key Skills:- Installation and administration of Red Hat Linux and Solaris servers- Complex SQL querying and troubleshooting- Microsoft IIS administration- .NET Application support- Microsoft SQL Server administration- Data Warehousing and Business Intelligence- Qlikview- Virtualization technologies, incl VMWare, IBM Power Virtualization, Solaris Zones- Firewalls and network security- Software Asset Management and Enterprise Software licensing.- Implementation of structured technical training for end-users and partners- Pre sales Support

IT Operations Manager | 4PM Led day-to-day IT operations and oversaw the management of IT systems, ensuring their smooth functioning and optimal performance. Successfully completed multiple complex projects, including HQ relocation and new office IT layout planning, while collaborating with contractors to provide essential infrastructure and services.Key Responsibilities: Planned and executed seamless IT systems migration, minimizing disruptions and ensuring business continuity. Designed, implemented, and maintained customer IT infrastructure, tailoring solutions to meet their unique requirements. Orchestrated a comprehensive security overhaul within the company, enhancing data protection and minimizing risks. Established and maintained complex VPN networks, ensuring secure and reliable remote connectivity for users. Consolidated and upgraded IT equipment, optimizing efficiency and reducing operational costs. Conducted staff IT training sessions, equipping employees with the necessary skills to maximize productivity. Conducted technical interviews of interns and IT staff, ensuring the recruitment of qualified professionals. Offered software and hardware support for desktops, laptops, and servers, resolving issues and ensuring smooth operations. Monitored network performance, proactively managing and optimizing network resources for enhanced efficiency. Supported and maintained Windows and Linux servers and firewalls, ensuring their stability and security. Demonstrated proficiency in documentation and manual writing to ensure accurate and up-to-date technical resources.

Self-Employed IT Consultant Established and maintained strong client relationships, providing exceptional IT support services both on-site and remotely. Delivered comprehensive solutions tailored to meet clients' specific needs and requirements.Key Projects: Conducted warranty hardware repairs for PCs, laptops, and Macs, ensuring optimal functionality and client satisfaction. Utilized expertise as a laptops and desktops build analyst, delivering customized configurations and setups to clients. Designed, deployed, and managed wireless networks, optimizing connectivity and performance for businesses. Conducted site surveys, collaborated with contractors and suppliers, and facilitated smooth deployment processes for clients. Developed and implemented effective firewall, VPN, and network deployment strategies using industry-leading products such as Ubiquity, Cisco, and HP. Proficiently handled troubleshooting and maintenance tasks to ensure the reliability of network infrastructure. Provided expert management of Active Directory, ensuring streamlined user administration and robust access control measures. Offered remote and desk-side support for servers, desktops, laptops, and servers, promptly resolving technical issues and minimizing downtime.