Cheryl O'Sullivan Email & Phone Number

Atkinson, Nh, Us

Derry, Nh

➤ Initially recruited as IT Project Manager before being promoted to IT Specialist of Operations and Projects in March of 2020.➤ Creates relevant user resources, IT documentation, EHR system help files and fillable forms, while managing the overall planning, monitoring and finalizing objectives within specified timelines.➤ Completes various Helpdesk tickets for various devices, maintains collaborative participation with IS staff in executing planned objectives, and administers emergency notification, door security, badge access systems. ➤ Serves as key point person for HR staff and HRIS tech support on staff onboarding, offboarding, new hire account access, gear setup, Active Directory, Windows, email, phone, and Office 365.➤ Conducts effective IT technical, systems, security, and compliance training through live and PowerPoint, as well as IT policy and emergency systems training on new hire orientation.➤ Prepares Microsoft Excel database and spreadsheets for thorough data analysis and accurate reporting purposes.➤ Delivers effective IT services including vendor identification, planning project and meeting deliverables.➤ Ensures supervisor is kept abreast with the changes as required as well as maintains collaborative participation with IS staff in executing planned objectives as well as department planning and operations.➤ Delivers results in leading the website design, maintenance, graphic design, web and social media IT support for marketing and philanthropy, while acting as the lead for project assessment, planning, monitoring, change management and executing identified project objectives.

Derry, Nh

➤ Actively engaged in all phases of project supervision, client service management, administrative and technical support to business owners and customers.➤ Exemplified leadership capabilities in managing client accounts, while maintaining client's communication through email, phone and skype.➤ Developed strong partnership with the virtual team members in managing client website design and marketing projects, while ensuring projects and tasks progression toward completion and accomplishment within the target dates.➤ Assumed full accountability in overseeing the virtual teams, while keeping abreast with industry processes, procedures and guidelines.➤ Provided operative efforts in leading project deliverables by developing documentation and conducting meeting agendas to clients and business owners on project timelines.➤ Applied keen eye for detail in analyzing, proofreading and editing client's website pages, forms, blog posts, articles and press releases, while facilitating document and form creations and marketing collateral and brochure design.➤ Executed various administrative and back-office responsibilities utilizing skills in Microsoft Office Suite 2010 for corporate correspondence, spreadsheet design and email.➤ Made use of industry expertise in delivering virtual project management and technical support services involving WordPress Website and blog design, maintenance, Search Engine Optimization.

Associates In Arts, Interior Design

Landscape Design Degree, A+