Kundan B. Email & Phone Number

CAREER ASPIRATION:“Result oriented, adaptable with empathetic communication skills, I am looking for a challengingposition in a professional and a reputed organization where my skill domain can contribute themaximum to the organizational goals.’’PROFESSIONAL SUMMARY:Seasoned Office 365/Exchange Administrator with eight years in the IT industry, known forresolving issues, improving customer satisfaction, and enhancing operations. Expertise in Office365/Exchange support, maintenance, and administration, with a strong background in ExchangeOnline. Skilled in mail flow management, staged mailbox migrations, modifying Transport Rules,and configuring email filtering and protection settings. Proficient in anti-spam filtering, logging,email tracking, and administering email gateways, including monitoring quarantined emails.

• 

  Specialist

  Hcl Enterprise

  Jul 2016 - Present - Noida, Uttar Pradesh, India

  * Managed Office 365 tenant with over 300,000 mailboxes and implemented security bestpractices for the environment.* Managing O365 user mailboxes (creation, migration, modification, deletion, troubleshooting,security, access) both in cloud and on-premises (Exchange 2010-2019).* Creating and managing distribution lists, dynamic distribution lists, resource mailboxes, andsecurity groups.* Shared mailbox creation, modification, and providing full, send as, and send on behalf access.* Performed Message Tracking through Exchange Admin Centre's Message Trace.* Working on Proofpoint to check the incoming and outgoing traffic.* Expertise in email gateway filtering services (Proofpoint, Symantec Cloud, Exchange OnlineProtection, ATP).* Mailbox migration from on-premises to Office 365.* Performing mail flow troubleshooting, including creating/modifying mail flow rules andresolving issues with Phishing, Spam, Spoofed emails, and analyzing email headers.* SPF, DKIM, and DMARC analysis and troubleshooting, including IP whitelisting/blocking.* Troubleshooting Free/Busy and Calendar issues, Outlook client and OWA issues.* Enabling archive and setting up retention policies, including DLP implementation.* Proficiency in troubleshooting Microsoft Teams, OneDrive sync issues, Outlook, and otherOffice 365 applications.* Managing and troubleshooting Office 365 using PowerShell and Office 365 Command Onlinetool.* Managing hybrid environment and Database Availability Groups (DAG), CAS, databasemanagement, and Edge Server.* Experience with eDiscovery tool for email recovery.* Managing SharePoint permissions, site creation, deletion, and restoration.* Windows Server experience (2016, 2019) for server services monitoring and troubleshooting.* Coordinate with Microsoft Team for technical issues and work on incidents usingServiceNow portal for Office 365 Exchange Online.* Install updates/patches to ensure seamless operation of on-premise servers.