Operations Manager
CurrentEnsure transformational targets are met. Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Stay abreast of developments in field of expertise, ensuring personal and professional growth. Understand and embrace the Nedbank vision and values, leading by example. Address issues raised in culture surveys. Create a client service culture. Achieve operational excellence. Encourage team to generate innovative ideas and share knowledge. Highlight risk by reporting exceptions. Ensure compliance and maintain clean audits. Ensure accuracy by implementing preventative and corrective activities. Create a culture of continuous improvement. Ensure projects are implemented and delivered. Meet reporting requirements. Make and implement informed business decisions. Optimise productivity. Ensure business continuity by drafting, updating and testing Business Continuity Plans (BCP's). Implement a professional client interfacing environment. Understand and meet stakeholder (including Regulators) needs. Obtain and provide feedback by meeting with internal and external stakeholders. Manage performance of staff by implementing performance agreements and ensuring a clear vision. Mentor and coach staff on identified performance gaps. Follow the recruitment process when recruiting talent. Maintain a high performing team and ensure an environment for optimal performance is created by identifying talent pool through career conversations, using the talent grid principles and developing talent retention programmes. Manage the on boarding process of new employees. Meet SLAs. Minimise financial and reputational risk. Contribute to department budget. Minimise operational costs by managing cost effectively. Increase Nedbank's market share and revenue. Reduce revenue leakage.
