Omar Abu Saleh Email & Phone Number

Canada

Mississauga, Ontario, Canada

• Strategic Planning: Developed and implemented the IT strategy aligned with the organization's goals and objectives.
• Budget Management: Oversaw the IT budget, ensuring cost-effective use of resources and staying within financial constraints.
• Team Leadership: Lead, mentored, and managed the IT team, fostering a collaborative and productive work environment.
• Technology Assessment: Evaluated emerging technologies and determined their potential benefits and fit within the organization.
• Project Management: Oversaw IT projects from conception to completion, ensuring they are delivered on time, within scope, and within budget.
• Cybersecurity: Ensured the organization's data and systems are secure, implementing robust cybersecurity measures and protocols.

Toronto, ON

Mississauga, ON

• Taking ownership of customer incidents and resolve them as per guidelines set by departmental and established corporate Key Performance Indicators (KPIs)
• Proactively monitored, analyzed and troubleshot centralized and distributed LAN/WAN networks, network-centric applications, databases and multi-tiered client/server infrastructure at two Data Centers using BMC
• Responded to Outages, Incidents, Problem tickets, ensuring they are resolved effectively against SLA’s
• Performed analysis, forecast, and optimize performance and capacity across all resources and environments — physical, virtual, and cloud using BMC capacity management tool
• Analyzed Statistics, produced Network Performance Reports on regular basis and monitored KPI
• Used trace captured application packet analysis (Wireshark) to create an 'application profile'

Brampton, ON

• Responded to requests for technical assistance in person, via phone and electronically as well
• Troubleshot and resolved hardware, software and connectivity issues reported by users in a timely manner
• Identified and escalated situations requiring urgent attention by level 3 engineers relative to SLAs time brackets
• Prepared activity reports, documentation and updated team Wiki
• Followed standard help desk procedures as outlined by ITIL
• Adjusted users/groups security settings, files and folders permissions using Windows Active Directory

Toronto, ON

• Designed, implemented and executed test cases for desktop and web-based applications.
• Re-created software bugs, designed detailed test plans, performed feature testing, and created appropriate automation using AutoIT
• Testing included security, performance, integrity, user interface and stability testing for the main product.
• Participated in product/feature team meetings, code reviews, documentation and SilkTest™ code development.

Mississauga, ON

• Remotely assisted thin-client users through Citrix MetaFrame
• Configured user settings using Active Directory
• Courteously provided technical assistance to many workstation users, and continuously followed up on clients’ tickets using Remedy ticketing system
• Monitored many network nodes in the Network Operations Centre with the use of SysOrb monitoring tool, and provided support within the SLA time slots
• Escalated to appropriate contact when necessary
• Configured firewall policies for various clients