Olugbenga Adesola Email & Phone Number

England, United Kingdom

Birmingham, United Kingdom

• Define and document test scenarios and acceptance criteria• Carry out testing throughout the development and implementation lifecycle, both exploratory and scripted, using a variety of tools and techniques, covering both functional and non-functional requirements• Provide expert guidance on system integration, defining running and reporting on stress, regression, integration and performance to change

Birmingham, United Kingdom

• Systems and Process expert for Midland Heart Business Systems; provide 3rd line Incident Management, fulfilling Service Requests and root cause analysis• Work with the Midland Heart Application Development team, using agile software development to deliver smaller development projects using the low code development platform and associated tools• Work with IT Project Managers and Operational colleagues to define long term change roadmap for Midland Heart Business Systems• Work with internal customers to understand their needs in depth, challenging their perceived needs to identify true business drivers and requirements• Provide advice and guidance to system users requesting a change; iterating financial, governance, process, timescale, architecture, infrastructure, data privacy and information security considerations• Champion ‘LEAN’ process design to ensure opportunities are maximised during change delivery to analyse and optimise Midland Heart business processes• Work closely with system users to propose business solutions which meet Midland Heart business requirements, ensuring that existing technologies are explored and where required new technologies are assessed• Work with Test Analysts to define test plans and identify appropriate resource to facilitate delivery, undertaking systems testing as when required• Define training requirements and work with system users to develop training documentation and delivered training when required• Produce service specifications and handover documentation during project handover and closure• Engage with application vendors to understand product roadmaps, recommending internal business process improvements and product rationalisation opportunities• Produce and maintain systems documentations and ensure they are maintained for internal knowledge sharing• Train and mentor Midland Heart Technical Services team, building their knowledge of system support and development

Birmingham, United Kingdom

• Provide 2nd line business systems support functions; managing incidents, fulfilling service requests and conducting root cause analysis• Work closely with the Operational team to support business system changes• Provide technical and specialist advice for business systems and process improvement and recommending appropriate course of actions• Work closely with 3rd party application vendors and software suppliers to implement changes and engage with their product roadmaps• Provide specialist technical support for IT business systems projects

Birmingham, United Kingdom

• Ensure all incidents and requests for service are managed in a timely and appropriate manner following Midland Heart IT agreed SLAs• Manage workloads through System Centre Service Manager• Provide Software and hardware support for all devices, including Windows devices, IOS devices, thin clients, and Android devices• Gather logs, configuration details and reproduce the reported issues in order to provide solutions and prevent reoccurrence• Provide recommendations to customers and follow through to resolution or escalate to the 3rd line support team in a timely manner if no resolution can be found• Participate in knowledge sharing via involvement in technical discussions, training, remote sessions and knowledge base documentation• Identify and resolve potential problems and prevent them from occurring and improve the overall customer experience• Carry out audits to maintain and update records on assets• Liaise regularly with suppliers and contractors to discuss and evaluate potential solutions to incidents and problems• Responsible for ordering and managing stock of equipment following Midland Heart procedures• Provide user administration across active directory, MS exchange and applications• Create, implement and document disaster recovery requirements and assist with testing where requested • Administer applications including access, housekeeping and monitoring• Provide Project support on systems upgrades and other related projects

Birmingham, United Kingdom

• Responsible for ensuring all requests and incidents received are dealt with in a timely and professional manner. • Adhering to Incident, problem, request for service and change management processes. • Using the Service Management toolset to achieve Service Level targets.• Responsible for delivering support for hardware, software and business applications. • Provide support for the Implementation of continual service improvement plans and project tasks to achieve desired business outcomes.

Birmingham, United Kingdom

• Use Midland Heart Service Desk toolset (FootPrints) to ensure that incidents are managed promptly in line with the IT Service Level Agreement and escalation process• Provide second line application support for Midland Heart hardware and software Systems with excellent experience in:-I. Windows 7 and Citrix Enterprise environmentII. Microsoft office applications (2010, 2013 and 2016) configuration and troubleshootingIII. HP thin client configuration (HPDM and HPDM2), deployment and managementIV. Ricoh Multi-functional device network setup, print server and DHCP configurationV. Windows 7 laptops configuration, imaging, troubleshooting and deploymentVI. Windows 8.1 mobile device configuration, imaging, troubleshooting and deploymentVII. Deploying and troubleshooting Apple and Android mobile devicesVIII. Airwatch device enrolment and troubleshootingIX. Active Directory administration X. Microsoft exchange management console configuration• Create good supplier management for Midland Heart applications to ensure terms of support contracts are adhered to and escalated support needs are promptly met in the interest of Midland Heart• Interface between IT and the Business to ensure users requirements are always fully understood and that agreed expectations are always met in line with the IT Service Level Agreement• Adequately manage IT asset records, audit and servicing of stock items when required• Flexibly providing technical support and transfer of knowledge for the IT Service Desk team whenever required and also provide cover whenever needed• Procurements of IT equipment and supplier management• Provide training on use of Midland Heart IT applications, hardware and software• Setup New Site and deploy full IT kits for users• Carry out remote troubleshooting as well as site visits where required

Birmingham, United Kingdom

European Business and Systems Support Services

Lagos, Nigeria

Graduate Trainee Automobile Engineer (BMW Series)

Katsina, Nigeria

General Engineering Support and Repairs Services (NYSC)

Msc, Computing

Activities and Societies: Business School Postgraduate Students Representative. Computing for Business Management, IT Project Management.

Postgraduate Diploma, Computer And Information Sciences And Support Services

Postgraduate Certificate, Computer/Information Technology Administration And Management

Bachelor'S Degree, Mechanical Engineering

Mechanical Engineering Science

Gcse (O'Level), Sciences, Distinctions

Activities and Societies: Deputy Head Boy, President JETS Club

Primary School Certificate