Member of the Harvard Business Review Advisory Council, an opt-in research community of business professionals.

I am a lecturer in the English Department at the University of Maryland College Park. I teach evening courses in composition as part of our Academic Writing Program (AWP) and upper-level writing courses for healthcare professionals in our Professional Writing Program (PWP).

• Assessing the quality of AI-generated writing based on factuality, completeness, brevity, and grammatical correctness.• Editorial leadership in reviewing and auditing the work of fellow humanwriters.• Training the AI model to learn what constitutes exceptional writing.• Enhancing AI models for leading companies in innovative industries.

In addition to developing content campaigns and establishing strategic partnerships, I help spearhead the end-to-end management of client projects, including: project initiation, project planning, team coordination, client communication, budget and resource management, risk management, quality control, and project closure.

• Took on a multifaceted role encompassing Editorial, Creative Leadership, and Product Marketing Manager responsibilities.• Led the strategic course of written marketing campaigns.• Conducted business impact analyses with fellow people leaders and the executive team. • Collaborated seamlessly with cross-functional colleagues and internal/external stakeholders.• Assumed leadership over the creation of high-caliber branded content.• Demonstrated exceptional writing skills by crafting, editing, fact-checking, and meticulously reviewing web, social, and print copy.• Fostered a culture of excellence by providing continuous coaching, mentoring, and training to copywriters and other content creators.• Spearheaded and chaired editorial process meetings, optimizing workflow efficiency and quality control.• Cultivated robust internal relationships with creative leaders and marketing strategy counterparts, fostering synergy in ideation and execution.• Functioned as a strategic linchpin for internal/external creative services partners, ensuring seamless collaboration and execution.• Fostered alignment and improved communication by cultivating effective relationships and identifying collaboration opportunities, resulting in reduction of communication gaps.• Strategically conceived and played a pivotal role in the successful launch of the Empathy Marketing Campaign in July 2020.• Pioneered the implementation of a messaging framework and voice chart, indispensable tools for maintaining brand consistency and tone across assets.• Launched and spearheaded the Content Creators’ Workshop, a transformative initiative benefiting all content creators within the organization.• Efficiently managed a high-performing team responsible for producing and delivering an impressive range of 950 to 1200 creative marketing assets each month, showcasing exceptional productivity and output quality.

• Led educational initiatives within the Arts and Humanities division (English department) by planning and delivering courses, creating assignments, conducting lectures, grading papers, administering exams, and facilitating instructor/student meetings.• Proficiently harnessed innovative technologies and content management systems to craft and adapt courses for three distinct modalities: traditional "live" classrooms, online platforms, and hybrid models, ensuring an adaptable and engaging learning experience.• Applied unwavering dedication and expertise in guiding students from diverse socioeconomic, academic, and cultural backgrounds, fostering an inclusive and supportive learning environment.• Co-founded the influential Bellevue College Creative Writing Faculty Group and instructed a wide range of subjects including Technical Writing, Composition, Rhetoric/Logic, The Research Paper, Global Literature, and Creative Writing in collaboration with Film Studies.

The Director of Editorial Services at GPS holds a pivotal role in articulating the company's mission and achievements, shaping its brand narrative, and ensuring effective communication strategies. In a dynamic environment where sustainability and risk mitigation are integrated into complex commercial construction projects, this leadership position demands a blend of strategic thinking, project management expertise, and strong communication skills.• Strategic Content Campaigns: Executed successful content campaigns resulting in increased brand visibility and client engagement, contributing to a 23% growth in project acquisitions from 2016 - 2020.• Industry Partnerships: Established strategic partnerships with key industry publications and platforms, amplifying GPS's thought leadership and securing featured articles and interviews.• Project Showcase: Developed a comprehensive project showcase highlighting MEP design, contractor oversight for public agencies, and successful commercial construction management on projects valued up to $500 million.• Media Relations: Successfully managed media relations during high-profile projects, ensuring positive coverage and enhancing GPS's standing as a reliable and innovative construction partner.

• Wrote and edited organization’s first COVID-19 Operations Manual. • Led the development of the RDD Methodology Doctrine, which guided project team members through internal work processes and style guide conventions. • Grant management oversight according to established guidelines. • Planned and managed mission critical tasks to keep internal team and project stakeholders aligned. • Managed doctrine version control.• Trained new writers and volunteers. Sub-tasked work using the Asana platform. • Liaised with project designers, subject matter exerts (SMEs), and researchers to capture protocol, process, and context.• Wrote an Asana user guide to aid in team migration from Slack to Asana. • Compiled and cross-referenced existing doctrine and policy for completeness, accuracy, and clarity. • Assisted with ad hoc document drafting and editing in response to disaster-specific demands.• Scaled content management with proposal for an XML-based solution.• Designed and used infographics (i.e. flow charts, tables, decision trees, diagrams) to convey information with concision and efficiency.

• Sought out and performed dozens of freelance projects while enrolled as a graduate student. Work continued beyond graduation in 2015. Types of work and projects produced include: datasheets, user guides, white papers, video scripts, essays, creative manuscripts, creative concept development, research, and more

• Collaborated with program managers to improve the development process and curriculum design of online executive business course programs on open-learning software platforms.• Designed courses using the Pearson open-course content management system.• Managed online social media accounts to improve brand awareness.• Produced short documentaries featuring Columbia Business School professors and assisted with editing and uploading film material.

• Co-founded transmedia production company with friends from CU Engineering and theSchool of the Arts at Columbia.• Led Community Design (outreach and participation) and Sensory Experience for bothiterations of our first project (with CU’s School of the Arts), which premiered at the UnitedNations’ Envision Festival in April 2013.• Led weekly meetings with five staff attendees and successfully raised thousands in seedfunds for beginning operating costs.

Read and evaluated incoming poetry submissions. Promoted the brand of the journal to outside individuals and institutions; oversaw social media activity and blogs and raised social media traffic by 300 percent within first few months in position.

• Researched and wrote dozens of widely-indexed articles on topics including health, technology, and immigration.• Covered high-level meeting at the United Nations (CEDAW) in New York City, with articles and photography.

• Wrote copy for all Macy's advertising media.• Responsibilities included direct mail, run-of-press and special projects such as brochures and special event posters.• Conceptualized with Art and Marketing directors on seasonal advertising campaigns.• Interviewed vendors and product development managers for product detail information.

As an emerging writer, not long after high school, I wrote delectable, bite-sized articles for a renowned digital magazine called In The Fray. I enjoyed working with a dedicated staff of writers, editors and the incredibly thoughtful founder, Victor Tan Chen, a Harvard-trained sociologist.