Managing Director - Apac
The Now Factory / Ibm
A Start-up / SME offering CEM, Big Data & Analytics solutions. Successfully sold to IBM in Oct 2013.• Grew bookings by 396%, revenue by 230%, and took the organisation from 1 to 17 staff, over 2 years. Led all aspects of operations, with a focus on Business Development and Sales. • Increased accounts four-fold in APAC• Secured and managed 2nd biggest deal WW in 2013 (€5.4M), breaking into the SingTel Group• Built a qualified pipeline of €18M for 2014.• Designed and executed business strategies, including sales forecasts, marketing, channels, solution, resources, and budget. Managed P&L and overall business operations. Adapted and localised commercial models, e.g. SaaS, PAYG, shared revenue.• Led overall Customer Success across all organisational touch points.• Cultivated relationships with C-level executives at clients, prospects and partners (e.g. global and local SIs, hardware, technology, agents).• Extensive experience of coaching internal teams on account management, partners & channels, commercial and pricing tactics. Mentored high flyers. • Adapted and localised commercial models, e.g. SaaS, PAYG, shared revenue• Increased awareness and visibility of brand in conjunction with operators and analysts.• Transfer the regional business to IBM over 9 months.