Oscar A. Email & Phone Number

Fort Lauderdale, Florida, United States

Miami, Florida, United States

Became responsible for the complete oversight of export orders and the liaison between Operations, Sales and Logistics.Worked on improving certain processes by analyzing current systems, cleaning up data, and interviews with relevant stakeholders to gather requirements.Disseminated documentation of the new formal process and presented it in front of all the stakeholders. Developed an organic dataset and deployed a new dashboard with KPIs, which led to a 65% increase in deliveries complete, 24% decrease in missing items.

Engaged students through brainstorm and critical thinking-based discussions.Tailored organization of topics based on students’ personal progress.Developed frameworks and methods to solve complex equations and problems.

Listened intently and empathetically to customers' issues via e-mail and phone in order to maintain favorable and long-term relationships while multi-tasking through multiple resources and softwares.Thoroughly examined 40+ warranty claims per day, asked probing questions, reviewed past and present circumstances, mustered supporting evidence and inspection reports to arrive at claim's outcome.Assisted both internal team players and external stakeholders with their immediate or urgent requests by providing efficient and knowledgeable assistance and resources.Provided feedback on internal processes and best practices to continually improve customer experience and overall customer support flow both pre- and post- transaction.

Led insightful briefings and strategy sessions with clients based on previously conducted research about accounts' goals, KPIs, needs and obstacles.Conducted secondary research such as collecting data, industry statistics, trends and insights, in addition from past clients, to build case studies for future implementation, trouble-shooting, and new features or product launches.Collaborated with peers on creating systems, skills training and frameworks to establish standard operating processes to solve both internal organizational and external deployment issues.

Carried out lead generation efforts to ideal prospects through both offline and online channels through an outbound account-based management strategy.Qualified and nurtured each relationship on the pipeline based on identified key customer profiles and common goals throughout the partnership cycle.Worked closely with key stakeholders to develop the business development strategy and implemented action plans to achieve organization's goals.

Pompano Beach, Fl, Usa

Executed outbound communication via phone, email and text at defined intervals throughout the order life cycle to verify order details, location, expected delivery/installation dates and keep customer updated.Supported and solved issues alongside with Sales, Purchasing, Accounting and Logistics departments.Collaborated with builders' projects from the end of cycle through delivery/installation scheduling, as well as post-delivery support when needed.Followed up with carriers and providers to ensure that products/services have been successfully completed in order to receive accurate paperwork to proceed with invoicing.

Lake Worth, Fl, Usa

Understood customer purchase motivators and decisions.Hypothesized needs and developed action plans from customer interactions, observations and data.Managed rejections and twists through various persuasion and improvisation theatre techniques.Followed up with customers through surveys to ensure quality of purchasing process.

United States

Personalized focus and approach of pedagogy on a per student basis.Assisted students from 1st and 2nd year with inquiries and doubts on Mathematics ranging from Finite Math to Trigonometry.