Server management and security- Setting up of policies to govern accessibility to network resources.- Ensuring security of network resources- Ensuring that the server is always functional and up to date.- Active directory management- DHCP managementSoftware support- Troubleshooting software failures- Software installation- Recommendation and sourcing of software to be employed in the school- Day to day support of all computer applicationsNetwork administration and security- Ensure that the network is always functional- Ensure that all employees are able to access network resources - Ensure that the network is secure at all timesTraining of users- Running workshops on integration of ICT in education - Training users on basic computer usage.- Training users on the use of recommended software

To inform the Customers of any service issues, interruptions or planned maintenanceand internal employees.Actively providing 1st level technical support by receiving all service requests andproviding timely technical support in order to resolve the issue.Identifying and responding to faults within Abaricom's infrastructure, liaising withfield engineers, technical team, contractors or 3rd party providers as necessary,escalating to senior engineers and following through technical issues through toresolution in a timely and efficient manner to ensure maximum service up-time.Communicating to internal stakeholders including the account relationship team aboutplanned maintenance activities, RFOs (reason for outage) as required so that internaland customer SLAs regarding notifications can be adhered to.Escalating problems to the relevant individuals within the technical team and accountrelationship team when necessary to ensure that customer expectations can be met aswell as having an understanding of when it becomes necessary to seek help in resolvingincidents.Assisting co-location customers with remote "hands and eye" support to remotelytroubleshoot problems that would otherwise require the customer's physical on-sitepresence to maximize service up-time.Proactively monitoring system and network health and availability using establishedmonitoring tools in order to ensure customer satisfaction by mitigating problems to avoiddegraded service.Preparing a hand over report at the end of every shift indicating all major events thatoccurred during the shift and all unresolved issues to be handled by the incoming NOCengineer in order to ensure smooth continuity of follow up.Participating in regular departmental planning and service review meetings to keepabreast of upcoming operational changes and objectives and to ensure efficiency andeffectiveness.

Provide day to day support of basic computer software applicationsInstallation of these software, configuration, their upgrade or update.Support roll-out of new applications/ databasesInstallation and management of hydrology department softwareChanging passwords and assigning access rights to the hydrology department employees per level of authority.Provide day to day support of computer hardwarePrinters, scanners, monitors, system units supportTroubleshooting hardware failureCreation of network cablesMaintaining of network cablesServer managementPerforming health checks of all servers every Monday and Friday without fail.Memory checks on the serversChecking last backup / running backups of not doneCheck last antivirus scan and report givenCheck windows updatesManagement of Active DirectoryAdding, deleting or editing user entries Changing password, granting or revoking user login rightsMonitoring and maintaining computer systems and networks for all DWA regional offices. Hydrology department database management Over the phone, IT Help Desk assistance for all DWA regional officesParticipate in all IT meeting and in-house projects assigned to IT. Provide guidance to users on how to operate new software and computer equipment. Register new employees of DWA in the government portalRequest for email addresses for DWA employeesInstalling and monitoring Symantec antivirus updates