Oak Fern is a web design and development firm serving mission-, purpose-, and heart-centered enterprise with a focus on artists and on nonprofits working in the arts and humanities. ⌨ Learn more about our services at: www.oak-fern.com As Co-founder and Project Manager, I Initiate, Plan, Execute, Close, and Land all projects including web apps, websites, internal business automations, databases, program development, product management, and internal projects employing Agile tools and methodologies. I also manage internal workflows, client communications, technical support, administration, and compliance.I have: ➥ Designed and implemented a custom cloud-based Agile operations management program for a venture-backed SaaS startup. Procured and managed vendor services for legal, SEO, SEM, and software development projects. Coached the client on team and vendor management.➥ Planned and product managed an online community portal to help a local arts foundation’s board administer its events, educational scholarships, corporate sponsorships, and artist grants.➥ Modernized an industrial lighting rental company’s in-house equipment repair program. Implemented client’s existing technologies and improved data management policies and procedures to provide visibility on program activities at no additional cost. Developed vendor management system to track parts orders and communications. Designed reporting that enabled the client to identify $15,000 in defective equipment, then procured immediate replacement from the vendor at no cost to the client.

As Chief Operations Officer, I developed and managed multiple programs and systems at this early-stage self-funded startup, including customer service, training and onboarding, procurement and vendor management, inventory and warehousing, and corporate accounts programs. I provided training, oversight, and mentorship for client-facing managers and technicians in Seattle, Chicago, and Madison, WI.I provided product management and trained staff on from-scratch cloud-based point-of-sale, ticketing, inventory and warehousing, time clock, and records management systems. I was offered equity the by founders to develop my location’s individual success into policies, procedures, and programs to scale the entire startup. After exiting my role as COO, I was retained for over a year as an advisor. Notably, during my tenure, I:➥ Led on- and off-site teams totaling six managers and twenty indirect reports. Created workplace culture in coordination with customer-focused policies and procedures to maintain five-star reviews on three platforms for five physical locations.➥ Developed bulk repair accounts program to help local school districts, then scaled the program to other markets. Ultimately provided up to 40% of monthly revenue.➥ Developed multi-site inventory management program that increased gross profit margins from ~90% to ~95%. Trained staff to use, and product managed development of, an online inventory management tool that optimized procurement with inventory projections based on thousands of real-time data points.➥ Facilitated over $1,800,000 in annual revenue, doubling both the number of store locations and revenue per store within two years.

➥ Planned and implemented full-lifecycle B2B IT systems support➥ Managed new client onboarding as well as remote and on-site administration

➥ Managed a high-turnover team of 12-15 field technicians including technical and service escalations, scheduling, and personnel issues➥ Directed and provided desktop and server support to commercial and residential clients➥ Managed new client onboarding and provided personal service to high value clients