🞄Serves as the primary Project Manager/Scrum Master, focusing on application development while ensuring system performance and reliability across the organization's enterprise.🞄Develops strategy and leads the agile development of all software engineering, data engineering, data science, and advanced optimization of Salesforce, SharePoint, CRM, and learning systems.🞄Develops and drives data requirements, outcomes, and key results, in an agile fashion that digitally transforms operations most effectively and efficiently.🞄Leads and provides oversight in software/application development projects.Evaluates emerging technologies, develops business cases, and guides the performance to satisfy valid mission requirements.

🞄Developed and implemented change management strategies based on ITIL principles to maximize employee adoption and usage of required changes.🞄Anticipated and minimized resistant behaviors from employees and stakeholders affected by changes.🞄Served as an IT Specialist responsible for the implementation, surveillance, and maintenance of the Configuration Management (CM) Program.🞄Integrated methodologies using relational tools such as ITSM and ServiceNow for change control, accounting, and audits.🞄Provided technical guidance to ensure the effectiveness, efficiency, responsiveness, and security of DLA Enterprise mission in accordance with CM.🞄Promoted security awareness and ensured it was contained within the DLA Enterprise Strategic Plan.🞄Created mission-critical reports using tools such as SAP Crystal Reports.🞄Conducted market research and performed detailed analysis of potential technologies and solutions.🞄Coordinated, monitored, advised, reviewed, and verified configuration management changes.

🞄Program: Participating in a full-time DoD Skill Bridge Fellowship with Sales Platoon, Cohort #HH-2023Q2.🞄Role: Business Development Specialist, embedded within the Sales Team.🞄Selection Criteria: Selected based on competitive core criteria identifying high-potential military candidates.🞄Training Program: Immersive 12-week boot camp designed specifically for military personnel by former military veterans with extensive experience in developing high-performing sales teams post-service.🞄Progression: Candidates undergo four phases, earn three certifications, and engage in two months of live client interactions.🞄Objective: Program aims to de-risk critical sales hires for front line sales managers and accelerate graduates’ time to success.🞄Certification and Onboarding: Graduates are fully onboarded, trained, and certified as Account Executives, showcasing expertise in professional sales fundamentals.🞄Engagement with Companies: Interested companies pre-certify with Sales Platoon to either direct hire or engage graduates for sales apprenticeships, offering a 'try before you buy' experience that de-risks hires and provides access to high-quality, pre-onboarded sales representatives year-round.

🞄Develop change management strategies as required, incorporating change management approach, stakeholder management, communication, training and readiness assessments.🞄Manage day-to-day change activities and provide guidance on the change management process.Facilitate Change Advisory Board Meetings🞄Planning, scheduling, managing and chairing CAB meetings. Includes creation of agendas and meeting minutes.🞄Deciding appropriate stakeholders for the CAB meetings.🞄Selecting CRQ’s for review at CAB meetings, based on the change policy.🞄Circulating CRQ’s in advance of CAB meetings to allow prior consideration.🞄Selecting successful and failed changes for review at CAB meetings.🞄Reviews and audits changes for compliance with the ISTO’s Change Management Processes.🞄Coordinating interfaces between change management and other processes – especially service asset and configuration management and release and deployment management.🞄Conduct impact analyses, assess change readiness and identify key stakeholders.Apply a structured methodology and lead change management activities.🞄Develop and improve Key Performance Indicators and improve the metrics program by interpreting the data and recommending process improvements driving the appropriate organization.🞄Collate Change records from multiple vendors and review for conflicts and collisions.🞄Create and implement training strategies.🞄Create and implement communication plan(s).🞄Prepare communication materials, including presentations and written communications identified within the communication plan(s).🞄Prepare ad hoc communication materials as required.Play a vital role in helping the organization to identify gaps and develop remediation plans and 🞄documented procedures to elevate PennDOT’s Change management maturity.

🞄Served as a senior systems analyst, defining and validating the need for new or improved systems through consultation.🞄Reviewed business and functional requirements to support system needs and identified potential systems design approaches.🞄Acted as the primary liaison or project manager with internal and external customers on IT development and systems performance metrics.🞄Conducted detailed analyses of business processes to define IT solutions and alternatives for operational improvements.🞄Participated in the development of benchmark studies and performed acceptance tests of hardware and software.

🞄Responsible for the technical design, planning, implementation, and performance tuning and recovery procedures for mission-critical enterprise systems.🞄Served as a technical expert in system administration for complex operating systems.Recommended the redesign and configuration of operating systems and system applications.🞄Investigated and analyzed the feasibility of system requirements and developed system specifications.🞄Identified methods and solutions, providing project leadership and management to deliver high-level service to department customers.🞄Performed full supervision of Operations staff.