• Investigate and collect information about the complaint• Analyze complaint to find the root cause• Provide resolutions or corrective actions• Resolve complaints effectively and fairly• Maintain complaint records and prepare reports• Follow up to ensure customer satisfaction• The primary goal is to resolve customer issues, maintain positive customer relations promptly, and improve overall customer satisfaction.

Operation Management• Monitor and review sales data, trends, and key performance Indicators (KPIs)• Create goals for sales and create plans to achieve goals• Find ways to boost sales and enhance merchandising• keep updated on inventory levels and work with the inventory management teamCustomer Service• Keep excellent service standards to ensure an unforgettable client experience• Respond quickly and professionally to consumer complaints and difficulties• Teach and guide sales staff in successful customer care methodsStaff Management and Development• Recruit, develop, and supervise retail sales staff• Perform performance reviews and offer helpful feedback• Motivate and elevate the sales staff to reach their goals and stay positive

• Research, share, schedule, train, test, and support employees• Responsible for educating employees, on information about the products and services• Conducts training sessions for new new employees• Develops product training program for sales teams• Responsible for reviewing and approving appraisals for all operations employees

Customer Service• Communicate, provide, and resolve customer inquiries, issues, and complaints• Maintain a positive attitude for customers• Have in-depth product knowledge in the Mobile and IT fieldTechnical Support• Solving technological issues and providing solutions• Helping customers with software installation and setupTraining and Development• Providing training to junior service technicians on service procedures• Keeping up-to-date with new products and technologies• Getting part in ongoing learning for professionals

• Manage the development and implementation of Business Strategies• Monitoring and reporting of company performance – review monthly performance analysis and financial reports against targets• Drive company profitability and budget allocation for operating expenses and supplier costs• Maintain quality of trips and services – targeting better results from online rating system and other passenger feedback monitoring system• Develop external relationships/partnerships as a key representative of the company–state agencies, third parties, media, and industry• Contribute to teamwork to achieve company milestones

Communication officer at Hexagon (former Yangonbee) Institute of Art & Design.• Monitoring web, email, and social media analytics.• Handle client concerns.• Control and schedule the course of the drawing sessions.• Also working as an assistant lecturer.

During the six months I worked, I learned a lot about this position and gained a lot of experience working with international people.