Oliver Johnson Email & Phone Number

Welwyn Garden City, Hertfordshire, GB

Provide Service Management governance over the allocated Service Offerings in the following Service Management disciplines: Event Management, Incident Management, Problem Management, Availability Management and Capacity Management, Continuous Service Improvement, SLA and KPI performance. Liaising with Release, Change and Configuration Management to.

London, England, GB

• Responsible for managing the day-to-day relationship with clients to ensure a high level of service is consistently delivered. Working to grow revenue through increased customer satisfaction, adding value in the form.
• Assist with the Service Level Agreements (SLAs) in line with the current service line aspirations.
• Develop and maintain close working relationships with customer representatives.
• Responsible for overseeing day-to-day operations to ensure contractual commitments are met.
• Planning overall client relationship strategy, focused on cost reduction and service improvement.SLA Implementation / Performance Reporting:
• Produce reports for clients and internal management and hold regular review meetings.

Houston, Texas, US

• Responsible for maintaining a service relationship for IT with a designated Project and to manage the relationship throughout the Project lifecycle.
• Mobilisation and demobilisation of all IT Services to the Project.
• Validate Project specific requirements into the Request Management process.
• Maintain the Project Service Catalogue with input from IT Business Integration, SDC, IT service delivery teams and Project.
• Coordinate with the IT service delivery teams and Project to maintain the Project’s IT execution plan and Project Service Catalogue.
• Monitor IT service quality through a cycle of analysing and reporting upon IT service performance against Project Service Level Objectives (SLOs).

London, Middlesex, GB

Providing IT support specialising in the area of Audio/Visual (AV) & Videoconferencing (VC). VC systems: Polycom & Tandberg. Control systems: AMX & Crestron

B.Sc. (Hons) Degree, Computer Science

Information Technology