- Operations Management: Overseeing all client projects and service deliveryacross multiple accounts. Ensuring that operations meet or exceed clientexpectations, SLA (Service Level Agreement) requirements, and qualitystandards.- Team Management: Leading a staff of 10-15 resources working in differentfunctions of the business including operations, recruitment, marketing, andpayroll.- Resource Management: Managing the allocation of resources. Optimizing andautomating workflows to enhance productivity while keeping costs withinbudget. Ensuring the agency’s growth and profitability.For more information:https://www.upwork.com/agencies/samsconcept/

- Identify and research potential leads through various channels such as cold calls, emails, social media, and outbound campaigns.- Initiate conversations with prospects, set up meetings or demos for Account Executives (AEs), and engage in discovery calls to understand their needs.

- Advertise job openings on various platforms (job boards, social media, etc.) andactively source candidates.- Interview candidates, assess their suitability for call center roles, and evaluatelanguage and communication skills.