•Worked in a helpdesk role providing IT solutions to oil and gas workers both onshore and offshore workers.•Provide First Line support Customer Service and supports related to computer systems, hardware, and software – •Resolving issues where applicable•Troubleshooting desktop environments •Creating and maintaining user accounts•Managing Microsoft office on windows•Resetting of passwords, and using remote desktop to manage client computers•Assisting clients and maintaining the importance of information and communication technology to their operations•Ensuring that the company’s goal of long term client value is maintained by demonstrating unsurpassed quality of service in terms of speed and accuracy•Have good memory for the many different forms and services•software/hardware, troubleshooting•Be patient, helpful and able to remain calm under pressure•Schedule Monthly HSSE Attendance•Prepare Minutes of Meeting for HSSE Meeting•Send Weekly Service desk tips•Search for and Share Fixes with other Team Members•Do Mailbox duty and attend to walk-in customers•Train other Team Members on best endeavour courses to enable the team handle any call from customers to reduce the time spent on each customer •Attend scheduled training•Send mails to team on clean desk policy•Access card management – configure access cards, password management control•Manage mobile devices •Manage Remote access •Respond to queries either in person or over the phone. •Give training to team members on intermediate and advance Micosoft office applications(based on best endeavor)•Train computer customers where necessary on how to use certain applications within the specified time frame and referred them to available training sites for further details.•Respond to email messages for customers seeking help.