Olivia Moore Email & Phone Number

New York, Ny, Us

New York, Ny, Us

• Work with stakeholders to define business and functional requirements.• Interpret requirements and recommend best practices and out-of-the box solutions.• Design and document solutions by translating business processes into technical requirements.• Develop and troubleshoot across the full stack of Web technologies: Java, JavaScript, Angular,React, HTML, CSS and Glide APIs.• Develop and troubleshoot scripts such as Business Rules, Script includes, Fix Scripts, Workflows, UI Action, UI Policy, Client Scripts, Inbound Actions and ACLs.• Develop and troubleshoot Integration components (REST, SOAP, etc...) with multiple systems.• Configure the Application UI, Workflows, Portal, and other areas of the platform.• Lead conflict resolution efforts of platform upgrades.• Attend, participate, and lead Scrum meetings.• Develop and demo application builds to stakeholders.• Assist with user acceptance testing.

New York, Ny, Us

• Design, implement, test, deploy and maintain technical solutions such as integrations, server and client side scripting, events, imports sets, transform maps, ACLs, inbound actions and notifications.• Responsible for technical tickets related to the configuration, maintenance and implementation of all aspects of the ServiceNow platform.• Provide customisations to Service Portal, Flow and Workflow Administration, Data Imports, Scripting, Integrations and Custom Application Development and other necessary aspects of ServiceNow.• Utilise Test Management to create, update and maintain comprehensive testing protocols for ServiceNow Instance upgrades with the purpose of ensuring all applications for use after the upgrade completes.• Work with stakeholders to properly understand business functionality, identify pain points and areas of improvement, map business requirements to develop efficient and sustainable solutions in ServiceNow.

New York, Ny, Us

• Maintenance, integration and design of the ServiceNow platform.• Utilisation of Workato platform for automation with Slack, ServiceNow and Active Directory.• Meet with stakeholders to help map process and develop workflows for process automation.• Perform data validation and analysis to improve data consistency and address gaps.• Scripting for configurations to meet business needs.• Develop both end user and technical documentation.

New York, Ny, Us

• Work with functional teams to deliver automated workflow solutions in ServiceNow.• Troubleshoot automation issues and find practical solutions to address barriers, enabling forward movement in the application lifecycle.• Provide knowledge and technical skills to deliver innovative ways the systems can be leveraged, integrated and enhanced.• Coordinate/assist with training sessions for the new processes and systems.• Develop and customise system to meet business needs.

New York, New York, Us

• Performed implementation of the ServiceNow platform and continuous configurations to satisfy business needs• Responsible for the development, testing, deployment and maintenance of existing modules and custom applications• Responsible for the creation of user manuals and technical documentation• Collaborate and communicate with departments to help construct workflows from businessprocesses• Provide overall maintenance of the ServiceNow platform

Brooklyn, New York, Us

• Intensive 8 week technical skill based and application development program; focusing on ITIL and ServiceNow System Admin certifications.

• Assisted students with academic issues.• Gave insight into the academic modules.• Served as an intermediary between students and higher authority.

• Wrote Python scripts for file conversion.• Developed a web application for cost calculation.• Used Google’s PageSpeed Insight to identify and solve website performance issues.