• Providing generalist HR advice and guidance on HR policies, processes, and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available:• Collecting and verifing supporting documentation from employees and line managers to initiate / complete HR transactions & benefits enrollment/amendments;• One off payments and allowance processing and input in payroll system;• Analysing customer requests and determine where queries require specialist support or escalation to appropriate parties;• Maintaining employees' personal records in accordance with policies;• Guiding employees and managers in solving requests using the self-service functionalities of HR systems, including redirection to appropriate sources of information;• Monitoring own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient, and quality service is consistently provided to customers.

• Understanding the Client’s needs, requests and job descriptions;• Creating, publishing and promoting Client’s job descriptions on Balcan HR’s Recruitment Channels;• CV screening;• Talent sourcing via Linkedin;• Assisting in interviews for Junior & Senior roles; • Candidates database administration & data analysis;• Creating a network;• Planning, creating, publishing and sharing engaging content on a daily basis on Company's Social Media channels; • Conducting phone interviews with selected candidates;• Daily reporting activities on ongoing recruitment processes.

• Learned CAPL;• Created databases;• Simulated programs.