Responsible of leading and developing the customer service team, providing the required level of customer service whilst being commercially aware, by co-ordinating: • The processing of all customer orders from receipt through to invoicing • The delivery of a consistently high level of service to the customer including the reporting of all customer and business KPI’s i.e. late and failed loads etc.• Answering telephones and dealing promptly and politely with all enquiries from customers, hauliers, drivers, colleagues and Management• Promptly deal with any cancellations, returns, rebooks or changes requested by the customer and inform Operations team• Run and investigate reports to ensure data is up to date. (Miss-delivery & Quality incidents / returns)• Dealing with customer or internal POD requests efficiently and responding to customers in a timely manner• Ensure that relevant staff are able to accurately create orders received from the customer on in house systems, and update customer systems such as Tesco OTM, SAP etc. as relevant • To make sure via relevant staff that deliveries (including returns and rebooks) are booked in correctly with customer• To regularly review all procedures and instructions, to make sure that they are current and reflect best practice • To train, or oversee the training of, new staff on all customer service procedures relevant to their role • To investigate new methods and ways of working to improve accuracy and cost efficiency

Responsible for managing the effective administration of Eddie Stobart Ltd warehouse management system (DWMS) and Customer Own Systems to ensure high levels of stock accuracy. The job holder is also responsible for assisting with the training of staff in relation to these systems, and monitoring the use and development of DWMS.The scope of the role is monitoring all stock movements that enter or leave site and ensuring that the system is fully up to date and accurately reflects what is happening on site. • Issue work to warehouse operatives in a time sensitive order• Ensure that accurate control is maintained of the assembly, loading and unloading bays• Capture details of work completed on a quarterly shift basis for the First Line Manager with details of any discrepancies to the plan• Create orders, delivery notes and SOP’s• SAP investigation: stock, invoicing and other issues• Training and leading the rest of the admin staff, accordantly to the procedures• Deal with reception duties and driver requests as they enter the site when working in Gatehouse• Carry out physical stock counts in a structured and accurate manner capturing all checks made and any discrepancies found. Adjustments to stock levels to be made on the WMS/ SAP as and when necessary• Maintaining good communication with your shift manager and team leader • Ensuring receipts are fully completed and that goods are at the correct receiving site • Ensuring collections are fully pre-assembled (4 hour lead) and correctly despatched • Keeping timings on the above (arrival / on-bay / start / finish / despatch) • Updating the electronic schedule and Auto-store to maintain an accurate representation of activities taking place on site • Various reports for sites benefit (PGI/PGR / ATP / MB5T etc.)

This role involved an intense 1 to 1 relationship to the Director and supporting him fully with his administration, working both in the main office and sites. Responsible for recording office expenditure and managing the budget as well as organizing office layout and maintaining supplies of stationery and equipment.• Managing stock level of the equipment• Ordering and negotiating the price of all of the equipment needed• Arranging regular testing for electrical equipment• Preparing VAT invoices for VAT return• Recording and managing the expenses for 12 jobs• Assuring a precise inventory of all the available items in stock• Finding the most suitable suppliers for the company needs• Organizing trainings when necessary (CSCS, SSSTS, SMSTS, First Aider, NVQ, PASMA, IPAF, CPCS)• Hours worked monitoring• Paying employees by calculating pay and deductions on a weekly basis• Money applications• Maintaining and enhancing the company human resources by recruiting and interviewing candidates, also maintaining historical human resources records, keeping past and current records• Maintaining payroll information by collecting, calculating and entering data• Management of electronic and hard copy personnel records• Updating skills matrix• Dealing with incoming email, post, often corresponding on behalf of the manager• Liaising with clients, suppliers and other staff• Devising and maintaining office systems, including data management and filing• Organizing, meetings, travels, accommodations