Oana Constantinescu Email and Phone Number

•Plan project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverable.•Identify and manage risks for PMO projects and assist project coordinators with project specific risks. •Oversee the development of the project and ensure that team members are carrying out their tasks efficiently while upholding the company's standards.•Continuously evaluate projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines.•Track and manage PMO deliverable's for specific projects and overall department.•Analyze financial data, including project budgets, risks, and resource allocation.•Mentor/coach project coordination on department/organization tasks and goals. •Work with other departments to define, prioritize, and develop projects and programs.

• Act as single point of contact for one or more professional services projects.• Ensure that all the client responsibilities occur in accordance with the statement of work.• Review project data for accuracy and resource allocation.• Monitor and update progress of projects and purchase orders.• Recognize and document process improvements.• Manage multiple complex cross-functional projects and teams to deliver a successful project completion (internal, external, vendors and 3rd parties).• Coordinate project schedules, resources, equipment, and information.• Act as a liaison with clients to identify and define project requirements, scope, and objectives.• Place projects with partners and track each project to ensure contractual agreements are met .• Adhere to scheduled appointments for each individual project.• Manage engineer scheduling as required for each individual project.• Identify and assist with the handling of high stress major incidents and coordinate accordingly.• Clear reporting to management for proper follow-up and business consistency.• Other tasks as assigned by management.

Manage the team’s daily activities and conduct one-on-one meetings to discuss daily tasks and progress.Empower team members with skills to improve their confidence, product knowledge and communication skills.Motivate the team to achieve organizational KPIs.Review daily reports to ensure SLA adherence and maintain service quality at an exceptional level.Deal with manager requests/escalations.Conduct weekly calls with relevant departments and upper management.

Take ownership and manage the overall response process for management of service requests in accordance with SLA's agreements between Oracle and its customers.Identify if a part is in stock to replace a faulty part identified by an engineer Technical Support Center (TSC) or Field.Monitor and minimize costs in delivery of spare parts. Report findings to Field and Partner management.Initiate invoices for partner management activities. Notify partner manager of reoccurring customer/partner discrepancies.Collect and manage Entrance/Access Permits related to on-site visits (when required) according to customer’s requirements and procedures and local law.

Provide 24hr x 7 support to European and Australian customers through a ticketing interface and dispatch it to the appropriate team/engineers according to internal procedures.Ensure that cases are raised within SLAs agreed with customers.Perform ticket survey to establish customer satisfaction level.Perform quality audit for local technical engineers.Oversee day-to-day operations and provide status reporting of shift activities.Follow the service process and trace the logistics status until the service is fulfilled.