Oana Dascalu Email & Phone Number

Cluj-Napoca, Cluj, Romania

Cluj, Romania

In this role, I am responsible with several monthly reports, based on which is established if the SLAs and TAT for the helpdesk activities are respected. Also, I am in charge with the Intrastat declaration and the custom documents follow-up, two activities essential for the recovering of the VAT paid within the European Union. Moreover, I am doing route.

Cluj, Romania

. I was involved in the project of creating a new Helpdesk dedicated Team on Source to Pay process, together with the implementation of a new CRM tool. I was responsible, together with my colleagues, with mapping the process, establishing the End-to-End perspective and training the new members of the team. Also, I was the one who did the daily allocation.

Prague, Czechia

- I was delegated on an implementation project for a client in Prague. It was a transition of an AP process from the BPO from Egipt to a team in Prague. In this period, I was involved in the daily calls for mapping the process, creating the SOPs and training materials. I learned how to use a new ERP system, JD Edwards, and I have done the postings in the.

Master'S Degree, Political Studies, Comparative European Political Studies

In the second semestre of the first year, I was an exchange student at the Paris-Est Marne-la-Vallee University with an Erasmus.

Bachelor'S Degree, Political Studies, International Relation And European Studies