Oana Drumcea Email and Phone Number

• Selecting and training of the client service team• Establish procedures• Organize Client Service Department• Identify and implement measures to correct the gaps in the workflow at the company level• Implement procedures to improve the efficiency

Risk Manager (since February 2004) • Reorganize the Risk Management Department• Supervise and monitor the daily activities of RM Department • Evaluate credit risk for major clients• Elaborate the risk strategy of the company and develop/implements new products (together with BO General Manager)Client Service Manager (since January 2005) – simultaneous with the above mentioned position• Organize and establish procedures for Client Service Dep. (including call center, logistics, file controlling and archive);• Supervise the daily activities;• Discussions and contract negotiations with major clients/suppliers;Legal Representative (since August 2006) – additional to the above mentioned positions• Representing VB Leasing in front of third parties;• Coordinated the daily activities of VBLeasing on the back office side, according to the National Bank rules