Oana Cadar Email & Phone Number

Cluj-Napoca, Cluj, Romania

Cluj, Romania

Cluj County, Romania

Cluj County, Romania

Cluj County, Romania

Cluj

• Operational and strategic leadership of the Emerson Automations Solutions Customer Support Center in Cluj to be the main provider of quote to cash services across Europe and Middle East entities• Ensure that the group delivers maximum performance on quality, speed, volume and efficiency according to established targets of service level accomplishment• Develop and Implement standard processes and tools for optimal processes alignment and efficiency• Lead and Drive Strategic Projects in Customer Care European Organization• Head of Sales and Customer Care Excellence for the European Organization• Effectively Communicate with Internal Stakeholders on resource allocation, capacity planning strategy deployment• Drive External Stakeholders and Customers ‘satisfaction through aligned processes, excellent trained resources that interact in the front side of the sales cycle• Organizational Planning and Development in accordance with the Strategic Plan• Coaching direct reports in managing and developing their team• Ensuring employee satisfaction and retention across the group• Align, set and track performance across group core services• Ramp-up set up until operations are stable for all new services• Budgeting, forecasting for the support center budget correlated with the development plans of the location

Cluj County, Romania

• Driving operational excellence for the Samsung Account thru training and quality management• Coordinating the training and quality initiatives and activities for several Samsung subsidiaries• Ensuring customer satisfaction levels as well as quality and training targets were achieved• Ensuring compliance and successful deployment of outsourcing principles and processes within the designated teams• Coaching the Quality and Training team leaders in order to develop their team members• Counterpart for third parties’ agreements regarding Mystery Shopping as well as Customer Satisfaction• Responsible for overall scorecard and service level metrics agreed with the account management teams

Cluj County, Romania

• Head of Inbound Transportation ensuring the material availability for the manufacturing operations • Selection of adequate suppliers for road, air, ocean, railway logistic suppliers • Priority Management for needed materials in production with all relevant parties in the upstream of Supply Chain • Tracking Transportation Suppliers performance as per contractual agreements• Ensuring corrective actions follow up and improvement for under target performance indicators for the Logistics Service Providers• Process auditing for Logistics Service Providers and Initiating claiming process for non-compliant transportation services• Developing and implementing transportation logistics solutions targeting freight cost reduction for the manufacturing operations• Responsible for process developments and projects targeting logistics innovation • Approving freight invoices and monitoring freight costs focusing on freight cost per component• Forecasting and budgeting inbound transportation costs • Active involvement and project leadership in multifunctional projects

Head of 4 departments: Receiving, Quality, Reporting and Customer Service• Head of Warehouse Receiving teams and main contact for all transportation suppliers as well as stock suppliers• Prioritizing shipments in order to support the production fine scheduling• Forecasting inbound receiving capacity as well as dock scheduling• Main interface for customs clearance and broker team• Head of Quality incoming check team upon arriving mobile phones components against customer standards and requirements• Analyse and improve processes according to cycle times and observation• Deploy Lean and implement Kaizen projects as well as driving Operational Excellence programs• Track monthly Scorecard based on customer and Internal key performance indicators agreed through contractual clauses• Head of reporting team responsible for all reporting at site level internal and external• Managing the Vendor Management Consigned inventory solutions with Integrated Suppliers• Supplier management and leadership in integration plans for additional suppliers in the vendor management solution and virtual warehouse management software• Supplier projects development targeting cost avoidance or reduction• Tracking and responsible for dealing with customer requests, issues and complains• Building and supervising customer service teams, learning about the products or services of the organization • Training staff to deliver excellent customer service and being involved in staff appraisals and the recruitment process. • Developing customer service standards, policies and procedures for the organization• Creating and analyzing data or statistics to identify the customer service level, the organization is providing.• Interface with Management Support team of the ERP solution and initiating customization projects• Proactively identify and take action on opportunities for improvement within account management, and other areas of the company

• Manage a key accounts section consisting of International Retail Customers• Develop, monitor and evaluate with the Customer Joint Business Plans that deliver volume and shared objectives• Commercially responsible for all sales within the allocated region• Lead effective assortment projects to support in store presence of the company brands• Lead the deployment of multifunctional resources and funds against clearly defined Customer-specific volume and in-store presence opportunities. • Streamline ordering/replenishment system to maintain an optimum stock levels• Work with Customers on margin mix and profitability• Lead promotion planning, mailers and proper fund allocations • Create Customer Development Business Plans: distribution, pricing, sales, merchandising• Responsible for delivering volume and leadership in-store presence • Negotiating the annually contracts and administrating marketing budgets • Identify business building opportunities for brands and sell persuasively on the allocated portfolio• Build partnership with customers within allocated area• Supervising the distributor’ sales team within the allocated area• Implementing with excellence the promotions for targeted customers• Preparing and evaluating the sales team in the area assigned • Recruit the sales persons within the allocated area• Represent the company at regional events and in front of regional authorities

• Coordinating Sales Incoming Exchange Department Activity and the 4 sales teams focused on market segments• Designing and implemeting the sales strategy on short, medium and long term• Key account management for strategical AIESEC partners.• Establishing and reaching the quarterly target

Master

Bachelor