Oana Cadar Email & Phone Number

Cluj-Napoca, Cluj, Romania

Cluj, Romania

Cluj County, Romania

Cluj County, Romania

Cluj County, Romania

Cluj

• Operational and strategic leadership of the Emerson Automations Solutions Customer Support Center in Cluj to be the main provider of quote to cash services across Europe and Middle East entities
• Ensure that the group delivers maximum performance on quality, speed, volume and efficiency according to established targets of service level accomplishment
• Develop and Implement standard processes and tools for optimal processes alignment and efficiency
• Lead and Drive Strategic Projects in Customer Care European Organization
• Head of Sales and Customer Care Excellence for the European Organization
• Effectively Communicate with Internal Stakeholders on resource allocation, capacity planning strategy deployment

Cluj County, Romania

• Driving operational excellence for the Samsung Account thru training and quality management
• Coordinating the training and quality initiatives and activities for several Samsung subsidiaries
• Ensuring customer satisfaction levels as well as quality and training targets were achieved
• Ensuring compliance and successful deployment of outsourcing principles and processes within the designated teams
• Coaching the Quality and Training team leaders in order to develop their team members
• Counterpart for third parties’ agreements regarding Mystery Shopping as well as Customer Satisfaction

Cluj County, Romania

• Head of Inbound Transportation ensuring the material availability for the manufacturing operations
• Selection of adequate suppliers for road, air, ocean, railway logistic suppliers
• Priority Management for needed materials in production with all relevant parties in the upstream of Supply Chain
• Tracking Transportation Suppliers performance as per contractual agreements
• Ensuring corrective actions follow up and improvement for under target performance indicators for the Logistics Service Providers
• Process auditing for Logistics Service Providers and Initiating claiming process for non-compliant transportation services

• Head of 4 departments: Receiving, Quality, Reporting and Customer Service
• Head of Warehouse Receiving teams and main contact for all transportation suppliers as well as stock suppliers
• Prioritizing shipments in order to support the production fine scheduling
• Forecasting inbound receiving capacity as well as dock scheduling
• Main interface for customs clearance and broker team
• Head of Quality incoming check team upon arriving mobile phones components against customer standards and requirements

• Manage a key accounts section consisting of International Retail Customers
• Develop, monitor and evaluate with the Customer Joint Business Plans that deliver volume and shared objectives
• Commercially responsible for all sales within the allocated region
• Lead effective assortment projects to support in store presence of the company brands
• Lead the deployment of multifunctional resources and funds against clearly defined Customer-specific volume and in-store presence opportunities.
• Streamline ordering/replenishment system to maintain an optimum stock levels

• Coordinating Sales Incoming Exchange Department Activity and the 4 sales teams focused on market segments
• Designing and implemeting the sales strategy on short, medium and long term
• Key account management for strategical AIESEC partners.
• Establishing and reaching the quarterly target

Master

Bachelor