Oana Cocos Email & Phone Number

Prague, Czechia

- Leadership and coaching role within the team, ensuring the safety, comfort, and well-being of passengers throughout their journey.-Responsible for coordinating cabin operations, managing the in-flight team, and overseeing service delivery to ensure compliance with safety regulations and the airline's high service standards. - Delivering an exceptional customer experience on every flight. - Strong focus on teamwork, safety, and service.- Creating a smooth and enjoyable travel experience for our guests.

Cluj-Napoca, Cluj, Romania

• Conduct classroom lectures and practical training sessions for aspiring flight attendants.• Instruct students on safety procedures, emergency protocols, and regulatory compliance.• Develop and update curriculum materials to align with industry standards and regulations.• Provide constructive feedback and evaluations to students to facilitate their growth.• Collaborate with fellow instructors and staff to enhance training programs.• Stay updated on industry trends and regulations to ensure the curriculum remains current.

Lituania

• Mentor and supervise multinational teams to ensure quality of work or adherence to safety regulations, policies and high level of costumer service.• Ensuring the well being of passengers and team by promoting high standards of safety and security on board according to company SOP’s through open communication and collaboration.• Operated Cargo flights during pandemic, passenger and humanitarian charter flights being monthly based worldwide.• Actively informing the company about any situation could arise onboard by sending the relevant reports.

•Experience on A320, A321.•Assisted passengers and instructed on passenger safety.•Relayed communication to passengers and cabin crew in a professional manner. •Ensuring the good flow of the Cargo Flights operated within the SARS COV2 pandemy.•Attended numerous company training programs to enhance my understanding of the business.

• Operated over 4500 Block Hours as part of multinational crew complement and part of the elite team, developing experience in working with high-profile costumers, members of royal families, ambassadors, senior business leaders, celebrities and maintaining flexibility in meeting costumer needs, exercising discretion at all times.• Solid background in collaborating within multi-cultural environments where teamwork, professional communication and positive attitude are considered among the key working attributes.• Ensuring the highest levels of safety standards are met, delivering excellent inflight service for guests as per company standards, being familiar with several types of cuisines, tastes pairings and beverages.• Self-motivated, people-orientated, able to manage unexpected, non-routine situations in a calm and creative way.•Ensuring guests receive a unique and memorable journey in a safe environment with an outstanding communication and interpersonal skills and promoting professionalism, confidence by maintaining my self-presentation and personal style immaculate at all times.

Bachelor'S Degree, Philology

Education record