Oana Ion Email and Phone Number

Activity:- Insuring the collection of all debts; invoices issued for multiple types of products to different customers from over 20 countries;- In close connection with the Sales department sending them overdue notifications, asking for payment status and also providing support in obtaining credit limits for their customers; - Notification of default cases to the trade receivable insurer and constant update on the progress;- Management of external and internal credit limits in relation to the trade receivable insurer or internal management, their implementation and update in the ERP system;- Administration of default cases (compensation, reimbursements, collaboration with Legal Dept);- Risk assessment by collaborating with rating agencies;- Tracking the unapplied amounts, making sure they are closed in the shortest time- in direct connection with the Accounting team who registers the payments;- Administration and implementation of dunning procedure;- Administration of bank / LC guarantee letters;- Annual reconciliation of open balances with clients and group companies;- Monthly reporting and status/notes for all open items related to debtors.

Monitor, control and ensure that high profile international clients adhere to the contractual payment terms thereby converting debtors to cash on a timely basis. Grew from covering one major client in one country to owning the client relationship on EMEA level (over 30 countries).Activity:- Provide dedicated support and insightful analysis to track the best scenario to solve disputes while keeping the balance between customer demands and internal requirements;- Influence clients to pay within agreed timescales to ensure accurate and timely cash collection;- Drive the adoption of all implemented tools and systems;- Challenge the status-quo in order to improve existing practices: anticipate and address recurring or potential issues, investigate and/or escalate internally to expedite resolution on disputes or complex matters;- Mastering complexity by demonstrating resourcefulness, exploring a range of alternatives and options to solve problems;- Handling extra tasks within the team;- Since 2019 actively participate in cross org initiatives: Virtual Training Team, Virtual SWAT Team, Buddy program, creating Newsletters for the department;- Using the strong analytical skills I have demonstrated the ability to interpret and establish the necessary steps to be taken based on forecast and payment behaviour; - Liaison between different departments (Sales rep, AR dept., Legal, Credit, Unapplied);- Synthesize large quantities of data, assimilate procedures in an organization that is continuously changing;- Improve the communication and escalation process to ensure a more timely response and dispute settlement; - Provide regular updates to targets and action plans to achieve goals;

- Liaising with Piraeus Real Estate for assessment / reassessment of corporate guarantees for credit facilities;- Liaising with Piraeus Insurance Reinsurance for insurance;- Interacting with all departments and units of the Bank for a speedy resolution of the problems- Inform any lack / deficiency in connection with corporate loans approved;- Monitor the collection of loan maturities, interest and fees, and amounts transferred by guarantee contracts;- Respond and monitor all corporate customer relationships in order to fulfill daily tasks;- Respond to the collection from corporate customers and request documents for transactions-related credit facilities, according to internal procedures in force;- Support customers on any questions related to the operational side (e.g. calculating the interest rate in the previous month, the situation amounts outstanding estimating credit facilities, foreign exchange, deposits, etc.);