Oana Rundle Email & Phone Number

Plymouth, England, United Kingdom

Managing strategic programmes and embedding change, to drive benefit realisation.

Plymouth, United Kingdom

Making IT happen! Some of the projects I managed:AV refreshCloud Telephony Mac replacement Business continuity during COVID-19 Moving from Skype for Business to MS Teams Transitioning from SharePoint Classic experience to Modern experience Microsoft license model change to A5

Plymouth, United Kingdom

In this role I was responsible for managing the following processes: Service Transition, Change, Release and Deployment Management and Continual Service Improvement.My passion for change and digital transformation contributed to ISO 20 000 accreditation in June 2019 and the delivery of over 400 service improvement initiatives.Some of my day to day.

Plymouth, United Kingdom

• In this role I manage both the Change Management & Service Improvement processes. My main responsibilities are to
• Enable beneficial Changes to be made, with minimum disruption to IT Services.
• Develop an environment where fast paced change is embraced, while ensuring that changes are recorded, evaluated, authorised and managed in a controlled manner.
• Ensure performance and risk evaluation of all changes that impact service capability
• Take action to continually improve service quality by driving and managing service improvement initiatives. I am driven by the ambition to ensure the Technology and Information Department deliver timely changes that.

Plymouth, United Kingdom

My responsibility is to align IT services with changing business needs by identifying and implementing improvements to IT services that support business processes. The improvement activities support the lifecycle approach through service strategy, service design, service transition and service operation. I am always seeking for ways to improve service.

Plymouth, United Kingdom

Plymouth, United Kingdom

Managing and implementing ICT projects as part of the Corporate Accommodation Strategy (“CAS”) Team, a council-wide program to rationalise the use and number of buildings, to derive cost savings and improve efficiency, by upgrading infrastructure to Windows 7 and promoting New Ways of Working. Ensuring the council is making the best use of financial.

Plymouth, United Kingdom

For this role you I am required to provide Corporate Support by logging, updating and resolving calls, using the Service Desk support call logging software and to liaise closely with customers and members of IT to ensure call are resolved. Even more I am involved in different projects for upgrading the IT infrastructure and relocating parts of the.

Manchester, United Kingdom

As a customer adviser I was answering direct calls from customers, assessing the customer’s requirements and dealing with them efficiently, professionally and helpfully. I was nominated STAR of the week after just one week for reaching and exceeding all my targets.

Plymouth, United Kingdom

IT and Media enquiries.My main responsibility was to provide IT and Media support to students. This included wireless network support, printing support, account administration, portal support, video/photo editing support, support for various applications like Word, Power Point, Photoshop, Illustrator, Indesign, Movie Maker etc.

Brasov, Romania

When I started working in this company this department was created for the first time so I had to start from scratch. Was my responsibility to create a brand, a corporate identity and advertise it. Moreover I created and implemented marketing strategies to attract customers.Another responsibility was to design banners, posters, flyers, business cards and.

Brasov, Romania

As a customer service representative I had to take all the incoming calls from prepaid and postpaid customers and solve any problem they had related to Vodafone services. Most of the time I had to deal with: billing problems, retention, troubleshooting, MMS, price plan information and optimization.

Msc, International Creative Advertising

Ba, 3D Design

Ba, Industrial Design

Activities and Societies: BEST

High School, Math And Computing Science