Oana Rundle Email & Phone Number

Plymouth, England, Gb

Plymouth, England, United Kingdom

Managing strategic programmes and embedding change, to drive benefit realisation.

Plymouth, United Kingdom

Making IT happen! Some of the projects I managed:AV refreshCloud Telephony Mac replacement Business continuity during COVID-19 Moving from Skype for Business to MS Teams Transitioning from SharePoint Classic experience to Modern experience Microsoft license model change to A5

Plymouth, United Kingdom

In this role I was responsible for managing the following processes: Service Transition, Change, Release and Deployment Management and Continual Service Improvement.My passion for change and digital transformation contributed to ISO 20 000 accreditation in June 2019 and the delivery of over 400 service improvement initiatives.Some of my day to day responsibilities:- To align IT services with changing business needs by identifying and implementing improvements to IT services that support business processes. The improvement activities support the lifecycle approach through service strategy, service design, service transition and service operation.- To ensure that the business value identified in the strategy for a service, and encoded in the service design, is realised through effective transition to service operation. - To ensure the Technology and Information Department deliver timely changes that meet customer’s service requirements, while optimising costs and ensuring that changes deliver business value, while reducing outages and re-work.My greatest achievement in this role was bridging the gap between service delivery and service operation in the IT department by implementing and embedding the Service Transition Process. The shared vision for Service Transition brought the teams together and as a result the new found collaboration has improved productivity and customer experience.These processes were key for supporting the migration of the University’s IT services from the on-premise data center to the Cloud. Furthermore once the processes were embedded, the Technology and Information department was operating to a professional standard and obtained the ISO 20 000 accreditation in June 2019.

Plymouth, United Kingdom

In this role I manage both the Change Management & Service Improvement processes. My main responsibilities are to • Enable beneficial Changes to be made, with minimum disruption to IT Services.• Develop an environment where fast paced change is embraced, while ensuring that changes are recorded, evaluated, authorised and managed in a controlled manner.• Ensure performance and risk evaluation of all changes that impact service capability• Take action to continually improve service quality by driving and managing service improvement initiatives. I am driven by the ambition to ensure the Technology and Information Department deliver timely changes that meet customer’s service requirements, while optimising costs and ensuring that changes deliver business value, while reducing outages and re-work.My goal is to gradually improve business aligned IT service quality through a constant cycle of agreeing, monitoring, reporting and reviewing IT service achievements and through instigating actions to eradicate unacceptable levels of service. This is driven by the desire to deliver World class Support and Delivery of Production IT Services that capture every opportunity for increased efficiency, maximised positive effect and optimised associated costs.

Plymouth, United Kingdom

My responsibility is to align IT services with changing business needs by identifying and implementing improvements to IT services that support business processes. The improvement activities support the lifecycle approach through service strategy, service design, service transition and service operation. I am always seeking for ways to improve service, process and cost effectiveness.Part of my role was setting up Continual Service Improvement and the process that supports it, and to make effective use of the process to facilitate the effective improvement of service quality for Technology and Information Services at Plymouth University. It is part of my job to:- review, analyse, prioritise and make recommendations on improvement opportunities in each lifecycle stage: service strategy, service design, service transition, service operation and CSI itself.- review and analyse service level achievement- identify and implement specific activities to improve IT service quality and improve the efficiency and effectiveness of the enabling processes- improve cost effectiveness of delivering IT services without sacrificing customer satisfaction- ensure applicable quality management methods are used to support continual improvement activities- ensure that processes have clearly defined objectives and measurements that lead to actionable improvements- understand what to measure, why it is being measured and what the successful outcome should be

Plymouth, United Kingdom

Plymouth, United Kingdom

Managing and implementing ICT projects as part of the Corporate Accommodation Strategy (“CAS”) Team, a council-wide program to rationalise the use and number of buildings, to derive cost savings and improve efficiency, by upgrading infrastructure to Windows 7 and promoting New Ways of Working. Ensuring the council is making the best use of financial resources and assets.On average I manage 8 projects in the same time and use my problem solving skills to deal with challenges that don’t readily lend themselves to traditional IT solutions. Part of my job is to analyze company data; understand business needs, problems, and business opportunities; provide suggestions and solutions to improve business; define project timelines with suitable contingency planning; manage and co-ordinate resources; raise changes in response to customer requests and emerging needs; Co-ordinate training; Ensure smooth project delivery by providing user support; Ensure smooth project hand-over to the Support team through the production of appropriate documentation. I am also directly involved in completing the ICT tasks by coordinating the Implementation Team.

Plymouth, United Kingdom

For this role you I am required to provide Corporate Support by logging, updating and resolving calls, using the Service Desk support call logging software and to liaise closely with customers and members of IT to ensure call are resolved. Even more I am involved in different projects for upgrading the IT infrastructure and relocating parts of the business. Main activities:Conducting Software Installations, upgrades and configurations; Desktop Installations; User account Administration; Meridian/Lync/Cisco/Avaya Telephony Configuration and management; Undertaking Backups and Recovery routines; Installing, supporting and troubleshooting VPN and VSRA Devices running with Checkpoint clients; Configuring, Administering and Managing Blackberry devices with the Blackberry Enterprise Server (BES); Updating Configuration Management Database (CMDB) with all Hardware and Software changes; Maintaining ICT security and providing adequate training and advice for the customers .

Manchester, United Kingdom

As a customer adviser I was answering direct calls from customers, assessing the customer’s requirements and dealing with them efficiently, professionally and helpfully. I was nominated STAR of the week after just one week for reaching and exceeding all my targets.

Plymouth, United Kingdom

IT and Media enquiries.My main responsibility was to provide IT and Media support to students. This included wireless network support, printing support, account administration, portal support, video/photo editing support, support for various applications like Word, Power Point, Photoshop, Illustrator, Indesign, Movie Maker etc.

Brasov, Romania

When I started working in this company this department was created for the first time so I had to start from scratch. Was my responsibility to create a brand, a corporate identity and advertise it. Moreover I created and implemented marketing strategies to attract customers.Another responsibility was to design banners, posters, flyers, business cards and other advertising materials. In the same time I was in charge of maintaining the relations with clients and suppliers.It was a very demanding job, but I was very passionate about it and nothing compares to the satisfaction of achieving so much in such a short period of time.

Brasov, Romania

As a customer service representative I had to take all the incoming calls from prepaid and postpaid customers and solve any problem they had related to Vodafone services. Most of the time I had to deal with: billing problems, retention, troubleshooting, MMS, price plan information and optimization.

Msc, International Creative Advertising

Ba, 3D Design

Ba, Industrial Design

Activities and Societies: BEST

High School, Math And Computing Science