Oana Rundle Email and Phone Number
devon, devon, united kingdom
Oana Rundle's Location
Greater Plymouth Area, United Kingdom
Oana Rundle's Contact Details
Oana Rundle work email
- Valid
- Valid
- Valid
- Valid
Oana Rundle personal email
n/a
Oana Rundle phone numbers
About Oana Rundle
Accredited Change Professional and Chartered IT Professional, passionate about digital transformation, I make a real difference:> Using my well-rounded experience and taking a holistic approach in leading the delivery of strategic programmes/projects at pace, to support business innovation and benefit realisation. > Working with key stakeholders to analyse and understand business needs, problems, and opportunities; providing recommendations for improvement and helping people navigate through the change journey in times of ambiguity.> Promoting an environment where all are encouraged to engage and empowered to contribute to the improvement of processes and services around them.
Oana Rundle's Current Company Details
Responsible Life
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Accredited Change Professional Master & Chartered IT Professional
devon, devon, united kingdom
- Website:
- responsiblelife.co.uk
- Employees:
- 63
Oana Rundle Work Experience Details
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Change And Transformation ManagerResponsible Life Jan 2022 - PresentPlymouth, England, United KingdomManaging strategic programmes and embedding change, to drive benefit realisation.
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Project ManagerUniversity Of Plymouth Dec 2019 - Jan 2022Plymouth, United KingdomMaking IT happen! Some of the projects I managed:AV refreshCloud Telephony Mac replacement Business continuity during COVID-19 Moving from Skype for Business to MS Teams Transitioning from SharePoint Classic experience to Modern experience Microsoft license model change to A5 -
Service Transition ManagerUniversity Of Plymouth Oct 2017 - Dec 2019Plymouth, United KingdomIn this role I was responsible for managing the following processes: Service Transition, Change, Release and Deployment Management and Continual Service Improvement.My passion for change and digital transformation contributed to ISO 20 000 accreditation in June 2019 and the delivery of over 400 service improvement initiatives.Some of my day to day responsibilities:- To align IT services with changing business needs by identifying and implementing improvements to IT services that support business processes. The improvement activities support the lifecycle approach through service strategy, service design, service transition and service operation.- To ensure that the business value identified in the strategy for a service, and encoded in the service design, is realised through effective transition to service operation. - To ensure the Technology and Information Department deliver timely changes that meet customer’s service requirements, while optimising costs and ensuring that changes deliver business value, while reducing outages and re-work.My greatest achievement in this role was bridging the gap between service delivery and service operation in the IT department by implementing and embedding the Service Transition Process. The shared vision for Service Transition brought the teams together and as a result the new found collaboration has improved productivity and customer experience.These processes were key for supporting the migration of the University’s IT services from the on-premise data center to the Cloud. Furthermore once the processes were embedded, the Technology and Information department was operating to a professional standard and obtained the ISO 20 000 accreditation in June 2019.
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Change & Improvement ManagerPlymouth University Sep 2015 - Dec 2019Plymouth, United KingdomIn this role I manage both the Change Management & Service Improvement processes. My main responsibilities are to • Enable beneficial Changes to be made, with minimum disruption to IT Services.• Develop an environment where fast paced change is embraced, while ensuring that changes are recorded, evaluated, authorised and managed in a controlled manner.• Ensure performance and risk evaluation of all changes that impact service capability• Take action to continually improve service quality by driving and managing service improvement initiatives. I am driven by the ambition to ensure the Technology and Information Department deliver timely changes that meet customer’s service requirements, while optimising costs and ensuring that changes deliver business value, while reducing outages and re-work.My goal is to gradually improve business aligned IT service quality through a constant cycle of agreeing, monitoring, reporting and reviewing IT service achievements and through instigating actions to eradicate unacceptable levels of service. This is driven by the desire to deliver World class Support and Delivery of Production IT Services that capture every opportunity for increased efficiency, maximised positive effect and optimised associated costs.
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Service Improvement AnalystUniversity Of Plymouth Oct 2013 - Sep 2015Plymouth, United KingdomMy responsibility is to align IT services with changing business needs by identifying and implementing improvements to IT services that support business processes. The improvement activities support the lifecycle approach through service strategy, service design, service transition and service operation. I am always seeking for ways to improve service, process and cost effectiveness.Part of my role was setting up Continual Service Improvement and the process that supports it, and to make effective use of the process to facilitate the effective improvement of service quality for Technology and Information Services at Plymouth University. It is part of my job to:- review, analyse, prioritise and make recommendations on improvement opportunities in each lifecycle stage: service strategy, service design, service transition, service operation and CSI itself.- review and analyse service level achievement- identify and implement specific activities to improve IT service quality and improve the efficiency and effectiveness of the enabling processes- improve cost effectiveness of delivering IT services without sacrificing customer satisfaction- ensure applicable quality management methods are used to support continual improvement activities- ensure that processes have clearly defined objectives and measurements that lead to actionable improvements- understand what to measure, why it is being measured and what the successful outcome should be
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Service Transition ManagerPlymouth University Sep 2017 - Dec 2019Plymouth, United Kingdom
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Business AnalystPlymouth City Council Jul 2012 - Oct 2013Plymouth, United KingdomManaging and implementing ICT projects as part of the Corporate Accommodation Strategy (“CAS”) Team, a council-wide program to rationalise the use and number of buildings, to derive cost savings and improve efficiency, by upgrading infrastructure to Windows 7 and promoting New Ways of Working. Ensuring the council is making the best use of financial resources and assets.On average I manage 8 projects in the same time and use my problem solving skills to deal with challenges that don’t readily lend themselves to traditional IT solutions. Part of my job is to analyze company data; understand business needs, problems, and business opportunities; provide suggestions and solutions to improve business; define project timelines with suitable contingency planning; manage and co-ordinate resources; raise changes in response to customer requests and emerging needs; Co-ordinate training; Ensure smooth project delivery by providing user support; Ensure smooth project hand-over to the Support team through the production of appropriate documentation. I am also directly involved in completing the ICT tasks by coordinating the Implementation Team. -
It Service Desk TechnicianPlymouth City Council Jul 2011 - Jul 2012Plymouth, United KingdomFor this role you I am required to provide Corporate Support by logging, updating and resolving calls, using the Service Desk support call logging software and to liaise closely with customers and members of IT to ensure call are resolved. Even more I am involved in different projects for upgrading the IT infrastructure and relocating parts of the business. Main activities:Conducting Software Installations, upgrades and configurations; Desktop Installations; User account Administration; Meridian/Lync/Cisco/Avaya Telephony Configuration and management; Undertaking Backups and Recovery routines; Installing, supporting and troubleshooting VPN and VSRA Devices running with Checkpoint clients; Configuring, Administering and Managing Blackberry devices with the Blackberry Enterprise Server (BES); Updating Configuration Management Database (CMDB) with all Hardware and Software changes; Maintaining ICT security and providing adequate training and advice for the customers .
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Customer AdviserRbs Oct 2010 - May 2011Manchester, United KingdomAs a customer adviser I was answering direct calls from customers, assessing the customer’s requirements and dealing with them efficiently, professionally and helpfully. I was nominated STAR of the week after just one week for reaching and exceeding all my targets. -
Assistant Computing OfficerUniversity Of Plymouth Nov 2008 - Aug 2010Plymouth, United KingdomIT and Media enquiries.My main responsibility was to provide IT and Media support to students. This included wireless network support, printing support, account administration, portal support, video/photo editing support, support for various applications like Word, Power Point, Photoshop, Illustrator, Indesign, Movie Maker etc.
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Graphic DesignerPromixtel Dec 2007 - Oct 2008Brasov, RomaniaWhen I started working in this company this department was created for the first time so I had to start from scratch. Was my responsibility to create a brand, a corporate identity and advertise it. Moreover I created and implemented marketing strategies to attract customers.Another responsibility was to design banners, posters, flyers, business cards and other advertising materials. In the same time I was in charge of maintaining the relations with clients and suppliers.It was a very demanding job, but I was very passionate about it and nothing compares to the satisfaction of achieving so much in such a short period of time.
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Customer Service RepresentativeVodafone Jan 2007 - Dec 2007Brasov, RomaniaAs a customer service representative I had to take all the incoming calls from prepaid and postpaid customers and solve any problem they had related to Vodafone services. Most of the time I had to deal with: billing problems, retention, troubleshooting, MMS, price plan information and optimization.
Oana Rundle Skills
Technical Support
Itil
Strategy
Customer Service
Troubleshooting
Project Management
Windows
Problem Solving
Microsoft Office
Illustrator
Project Delivery
Photography
Indesign
Graphic Design
English
Incident Management
Time Management
Databases
Web Design
Photoshop
Research
Social Media
Autocad
Adobe Creative Suite
Advertising
Social Media Marketing
Digital Photography
Service Desk
Online Advertising
Windows 7
Training
Customer Relations
Seo
Online Marketing
Consultancy
Marketing Strategy
Product Design
Concept Ideation
Digital Manipulation
Creative Photography
Lightroom
Creative Development
Oana Rundle Education Details
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International Creative Advertising -
3D Design
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Industrial Design -
National College Mihai ViteazulMath And Computing Science
Frequently Asked Questions about Oana Rundle
What company does Oana Rundle work for?
Oana Rundle works for Responsible Life
What is Oana Rundle's role at the current company?
Oana Rundle's current role is Accredited Change Professional Master & Chartered IT Professional.
What is Oana Rundle's email address?
Oana Rundle's email address is oa****@****h.ac.uk
What is Oana Rundle's direct phone number?
Oana Rundle's direct phone number is +4478490*****
What schools did Oana Rundle attend?
Oana Rundle attended The Manchester Metropolitan University, University Of Plymouth, Universitatea Transilvania Din Brașov, National College Mihai Viteazul.
What are some of Oana Rundle's interests?
Oana Rundle has interest in Photography, Design, Project Management, It Service Management.
What skills is Oana Rundle known for?
Oana Rundle has skills like Technical Support, Itil, Strategy, Customer Service, Troubleshooting, Project Management, Windows, Problem Solving, Microsoft Office, Illustrator, Project Delivery, Photography.
Who are Oana Rundle's colleagues?
Oana Rundle's colleagues are Lucy Ashley, Matthew Peterson, Rob Evans, Allan Fernandes, Noel Abbott, Richard Johnson Cemap Cerer, Kate Stubbs.
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