Omar Ramirez Email & Phone Number

Springdale, Ut, Us

Springdale, Utah, United States

• Expense Management & Financial Reporting: Manage company expense records and budgets using BILL Spend & Expense. Co-led the migration from QuickBooks to Sage Intacct, including redesigning the Chart of Accounts. Prepare end-of-month reports, assist in bank reconciliation, and handle Accounts Receivable and Payable. Create and maintain guides and SOPs for expense management, credit card use, and multi-location reservations.• Revenue Processing & Donor Tracking: Process sales revenue through Shopify, analyze and enter data into Sage Intacct, and prepare daily deposits and reports. Track and report on donor information for the philanthropic division.• Administrative Support: Serve as administrative assistant to the ZFP President & CEO, Human Resources Manager, and other management staff. Facilitate meeting and travel arrangements, take board meeting minutes, and maintain records.• Communication & Coordination: Act as a liaison with NPS staff and handle incoming calls and requests from customers, vendors, and staff. Monitor and maintain the organization's main email account and archives.• Event Planning & Internal Communication: Plan and execute organizational events such as team celebrations and service events. Lead the internal newsletter team to foster a supportive workplace environment.• Document Management: Maintain filing systems, create and update master forms, manage and create digital assets. Assist with onboarding, employee correspondence, and workplace improvement initiatives.• Audit & Compliance Support: Provide support for company audits and maintain database and paperwork for new product reviews. Collect and apply company credit card receipts to statements monthly.• Additional Support: Assist other ZFP staff and perform additional duties as assigned by management.

Hurricane, Utah, United States

• Warehouse & Logistics Management: Directed and managed warehouse operations, including organization and distribution of park-related merchandise to various locations. Oversaw warehouse associates, ensuring adherence to safety protocols and efficient use of equipment. Utilized Point of Sale data to optimize item placement, control inventory, and facilitate warehouse-to-retail transfers. Coordinated daily tasks and set team goals, leading by example to drive productivity and success. Executed and supervised major inventory moves, including designing 3-D models for new facility layouts and managing high-value merchandise transitions.• Inventory Control & Analysis: Conducted inventory cycle counts and audits, implementing and refining methods to maintain accurate stock counts year-round. Participated in annual physical inventories at warehouse and Visitor Center locations, ensuring precise reporting. Analyzed inventory data to improve organization and reporting processes.• Customer Service & Support: Assisted with customer service issues in the manager's absence, ensuring prompt resolution and maintaining high satisfaction levels.• Procedure Development & Facility Management: Contributed to the creation and implementation of Standard Operating Procedures and protocols to enhance facility efficiency. Maintained a positive, clean, and safe warehouse environment, fostering a productive team atmosphere. Provided feedback on processes and branding opportunities to leadership, aiding in operational improvements.• Additional Responsibilities: Supported administrative tasks as needed, including feedback provision and participation in special projects.

Zion National Park

• Leadership & Management: Supervised and scheduled Visitor Use Management Program (VUMP) interns and park rangers, overseeing their tasks and performance. Directed operations during peak periods, including leading the team during Labor Day weekend, managing over 77,000 visitors.• Logistics & Operations: Managed visitor experience and park resource preservation through a comprehensive statistical database for VUMP. Handled complex issues such as trail closures, natural disasters, and service animal requests. Oversaw cash register operations at Zion Forever Project park stores and Kolob Canyons Visitor Center as needed.• Data Analysis & Reporting: Acted as the primary contact for data analysis within the park, frequently providing insights and updates to division chiefs and park management. Developed and maintained critical spreadsheets for park-wide and regional use.• Training & Development: Created and implemented Standard Operating Procedures (SOPs) for park-wide use. Trained and mentored interns, volunteers, and staff, enhancing their ability to manage visitor interactions and park operations effectively.• Communication & Interpretation: Researched, developed, and delivered interpretation talks. Translated park materials and assisted visitors in both Spanish and English, including translating the park map into a Spanish information sheet using Adobe InDesign.• Customer Service: Provided exceptional service at visitor centers and museum desks in a high-volume environment, addressing visitor inquiries and resolving issues promptly. Handled difficult situations with professionalism, ensuring a positive experience for all guests.

St George, Utah, United States

• Patient Care and Assistance: Assisted senior citizens with various injuries or diagnoses, supporting activities of daily living and addressing health needs. Provided essential care by serving meals, feeding patients as necessary, and helping with ambulation, turning, and positioning. Monitored patient stability by regularly checking vital signs, weight, and recording intake and output data. Observed and reported symptoms of discomfort and drug reactions to nursing staff.• Confidentiality and Compliance:Ensured patient confidentiality by strictly adhering to privacy protocols and safeguarding personal information. Maintained adherence to organizational policies and procedures, supporting consistent work operations.• Communication and Collaboration: Communicated effectively and professionally with patients, addressing their needs and concerns. Facilitated clear and effective communication among residents, medical staff, and management. Supported nursing staff and CNAs by answering call lights and transporting residents as needed.• Equipment and Supply Management: Maintained and cared for medical equipment and supplies, ensuring their proper use and availability for patient care.

Zion National Park

• Data Management: Managed statistical databases to support the development of future park plans, ensuring data accuracy and accessibility.• Interpersonal and Communication Skills: Enhanced communication and interpersonal skills to effectively assist and inform both coworkers and visitors, fostering a positive and supportive environment.• Emergency Response: Provided critical assistance to visitors experiencing medical emergencies, primarily dehydration-related issues at the Visitor Center shuttle stop, demonstrating quick response and problem-solving abilities.• Professionalism: Developed professional etiquette in both in-person and phone interactions, ensuring courteous and effective communication.• Time Management: Mastered time management and task prioritization, efficiently handling multiple responsibilities and meeting deadlines.• Problem Solving: Demonstrated ability to find solutions under stressful conditions, showcasing resilience and adaptability in challenging situations.• Inventory and Operations: Assisted in organizing, inventorying, and stocking the Zion Forever Project warehouse and park stores, contributing to efficient operations and supply management.

Biology

High School Diploma