Managed a team of 35 associates to meet production schedule and safety standards in accordance with the organizational policies and applicable laws. Planned, directed, coordinated and assigned manpower to meet daily production schedule. Strive for continuous improvement in work safety and was dedicated to ensuring each associate understands and act in accordance with company policies. Implemented and maintained the highest health, safety and environment standards in the plant. Verified all process control parameters were being documented and followed all times. Completed full training on SAP production module.

Managed all daily operations for six snack and coffee bars at Santa Clara University. Supervised staff of 24 team members and 54 part-time student employees over three daily shifts. Oversaw all hiring, training, and disciplining of staff members. Provided staffing requirements, hiring recommendations and productivity guidelines for site managers. Verified all KPIs and vendor deliveries are met. Audited compliance of all quality control, accounting, and safety regulations. ● Increased sales 30%.● Designed and implemented layout of newly renovated campus store.● Maintained excellent relations with union officials.

Oversaw work orders for main office and warehouse facilities to achieve fulfillment goals. Organized and supervised product delivery schedules. Trained team members in operations and delivery workflows. Verified production team compliance with handling chemicals according to company and HACCP regulations. Designed layouts for outlet stores and food trucks for maximum space efficiency and optimal equipment usage. Created affordable, standardized menu for outlets and food trucks.● Added 32 new outlets and 12 additional food trucks.● Provided on-time product delivery to all B2B and B2C clients.

Ran daily operations between home office and warehouse sites. Helped develop e-commerce platform for customer orders with farm to table tracking of produce. Established grocery delivery service for B2B and B2C customers. Modernized cold storage facilities. Designed three high-end restaurants with company as primary supplier for all operations.● Maintained 15% sales growth every year.● Introduced imported food from China, France, Thailand, and USA to the Bangladesh market.

Coordinated with executive staff to develop and implement standard appropriate procedures (SAP) for all operations including sales, merchandising, administration, inventory management, etc. to meet budget and revenue goals. Orchestrated direct reporting chain for staff, department expenditures, staff training and motivation, and HR regulation compliance. Oversaw compliance with quality management, health, worker safety, legal, and environmental regulations.● Opened three new stores and increased sales by 12%.

Supervised daily operations. Trained and coached managers to ensure proper training of sales staff. Oversaw customer service satisfaction met company standards. Identified and resolved problems as they arose. Controlled and regulated conversion/cancellation percentages. Improved positive working relations between market managers, regional managers, and store personnel.

Developed business process to achieve ZWCAD (CAD Software) Authorized Distributorship for the company. Managed product launches into different locations of this software and coordinated new product training for the 300 key account representatives. Oversaw telemarketing and marketing management in conducting market research to determine target markets for the ZWCAD software. Coordinated and analyzed Retail Management System for trading companies, grocery chain stores and retail outlets. This total system includes ordering, warehouse management, inventory control, HRM, CRM, payroll and accounts management modules.

Driving profitable sales by leading a great looking store in all areas including great team, speed and service, freshness and ensuring the store is full and at store opening and peak times. Supervising and coaching the team leads and customer assistants. Recruiting, selecting, hiring and training employees, developing staffing strategies and maintaining fast, fun and friendly environment and a great-looking store. Receive merchandise from the distribution center, oversee and execute daily reports, banking, scheduling employees and managing shifts. Promoting plan-o-gram according to floor plan ensuring that the team completes ties on time and utilize appropriate standard. Using the steering wheel software by PeopleSoft to complete accurate assessment of direct reports, performance and potential, evaluating own leadership skills in managing the performance of different team members, developing a personal plan to improve personal performance management skills.