Odd Arnestad Email & Phone Number

Høvik

Høvik

Worked with new software and hardware solutions next to daily operations. Been primarily responsible for upgrading the IT platform from running on own server park to moving everything to the new cloud services. Also upgraded / replaced many PCs and a large printer.- Daily IT support to all employees.- IT support to sister companies in Poland and Sri Lanka.- Daily support of servers.- Installation of new software- Contact point between own business and 3.parts suppliers.- Analysis and tender handling the transition to Cloud Computing.- Participated in the transfer / accumulation of new servers with the transfer of existing data to the new provider.- Training of all employees in the transition to Cloud Computing.- Maintenance of website (WP-solution).

2013-2015 Location Based Services "LBS" Technical Backup CSCi Account- Preparation of technical as well as user guides.- Helping solving technical problems together with the CSCi resource in Oslo and Bergen.- Contact person for the Nordic CSCi regarding technical knowledge and knowledge transfer in Norway.- Participate in the technical testing of the global new OS and WS.- Responsibility for documentation.- Managing/upd AD groups for CSC Norway.- Managing/upd switches for CSC in Oslo.2009-2013 Backup for Field Service Internal IT Norway- Prep. of technical as well as user guides.- Helping solving technical problems together with the CSCi resource in Oslo and Bergen.- Contact person for the Nordic CSCi, technical knowledge and knowledge transfer in Norway.- Participate in the technical testing of the global new OS and new workplaces- Resp. for documentation.- Managing/upd AD groups for CSC Norway- Managing/upd switches for CSC in Oslo. 2004-d.dMany years of experience as an IT-Supporter with the following tasks:- Findus account:All support and error handling for all employees in Norway.Inst. of new PCs/printers/iPhones.- SAS account: Support for Gardermoen Airport and office at Fornebu. Support for all line stations in Norway.Error handling and error solving. Inst. of new PCs. Configuring (open/close/shut) switches in the SAS system.Link between SAS at OLTD at Gardermoen Airport.Installation/moving/setting up new offices for SAS and WF in Norway.Shutting down offices/locations for SAS and WF in Norway.Managing/upd AD for SAS- Hardware: Dell/Lenovo/IBM/HP/Compaq/Fujitsu PCs. Xerox/HP/OKI/Ricoh printers.- Installation of hardware and software on new as well as old equipment.- Technical support on Lotus Notes,Pointsec and McAfee.- Managing/updating AD groups.- Technical Coordinator- Technical problem solver with EU technical services.- Wireless detection, configuring and maintenance of PCs- IE 8/9/10 and 11 including add ins

- Helpdesk: receiving all error calls from SAS in Norway.- Contact with the Norwegian PTT when errors occurred.- Contact within the whole SAS Group regarding all kind of problems.- Solving problems. Reporting back to callers / Norwegian PTT etc.- Making statistics.- Supporting DOS 2.1x – DOS 6.2x. OS/2 1.3 – OS/2 4.x. Windows 1.x – Windows 3.x- Begun working with PCs, networks (Ethernet, Token ring, ARC net)- Team manager for 4 people, setting up shifts, vacations, handling illness etc.- Installing/supporting Novell Netware 2.x, 3.x and 4.x- Installing/supporting Microsoft Lan Manager 2.x and 3.x- As a technician – installing/error handling/repairing PCs and servers for all stations in Norway.- Managing/updating AD groups.- Managing/updating switches.- Y2K: checking PCs. Worked in Copenhagen and Tel Aviv- Approx. 1995-1999: hired 100% by SAS Cargo, dealing with daily operation, servers, workstations, databases, error handling, preparing the move to Gardermoen.

- Sorting incoming goods.- Putting together outbound cargo.- Building pallets for trucks and cargo planes.- Registration of all incoming cargo via typewriter, later using VDU.- Responsible for cargo-flights- Installed the new Cargo-system in London, Paris and Frankfurt.