Olivia Watson Lavrov Email & Phone Number

Novato, Ca, Us

Since 2003, Zenni has taken on the challenge to bring high-quality, stylish, affordable eyewear to everyone. As a Product Manager, I'm building an online glasses customization experience that is fun, straightforward, and personalized to every customer's needs. - Promoted from APM to Product Manager March 2022- Developed and maintains roadmap, vision and scope for digital Lens Customization product (key conversion feature)- Drives end-to-end scoping, design, testing, and launch of Order Process improvements alongside a diverse cross-functional stakeholders group (Research, Design, Product, Merchandising, and Engineering etc)- Executes user interviews + A/B tests in support of the above- Manages relationships with 3rd-party product analytics & A/B testing vendors- Keeps everyone sane by putting it all in context in Confluence :)

San Francisco, California, Us

In addition to the PS I responsibilities:- Gathered and scoped requirements in support of technical platform migration from a monolith to distributed microservices- Overhauled the support backlog for the Freight Forwarding Platform team in support of the platform restructuring

San Francisco, California, Us

As PS I for Import Ops Tools:- Built and promoted strong feedback loops (bugs + feature requests) between internal operations users, external operations users and Technical Executive Leadership within a key product domain- Owned frontline technical support from escalations through to resolution using Jira ticketing systems, serving 300+ operations across global regions (APAC, North America, EMEA)- Facilitated product scoping as liaison between development team and stakeholders (internal + external operators and business partners)- Improved product rollout process to facilitate user adoption across global regions (APAC, North America, EMEA)

San Francisco, California, Us

- Managed supply chain operation for SMB and Enterprise customers for a book of business with annualized freight revenue in the excess of $10M- Drove process implementation and software product adoption across all SF operations teams (50+ ops associates) to improve operational efficiency- Encouraged development of high-quality software products by facilitating software bugs and idea resolution on behalf of North American operations teams (250+ ops associates)

San Francisco, California, Us

- Coordinated end-to-end international supply chain operations for 50+ SMB businesses- Drove user engagement in the platform by providing platform demos to customers

Facilitated launch of Messenger feature by monitoring and analyzing user feedback with the goal of identifying bug-related trends.Collaborated with engineers and product teams to improve user engagement for Messenger sticker suggestions.