Osama Badr Email and Phone Number

Teams:- VR Engagement QA (current team): Providing Home Feed and Metaquest companion App QA Support- VR Feature Regression: Multi-Feature QA Support through various oncall rotations- Rayban Stories QA: QA support for Rayban Stories until successful product launch

- Promoted from Playtester to Product Support Specialist for Rayban Stories, upon demonstrating product expertise through efficient product testing and effective process creation in the early stages of product development.- Hosted daily support sessions to unblock over 100 internal beta testers (ranging from non-technical business side folks to Eng Directors), enabling them to fully utilize the product and submit hundreds of bugs for engineers to address prior to launch.- Collaborated with my manager and engineering team to develop an internal beta testing process, despite device shortages and remote work during peak COVID restriction, allowing employees to participate in weekly beta testing sprints ensuring all major issues were caught prior to the promotion of software builds .- Successfully rotated approximately 40 devices among over 200 individuals within a 5-week timeframe, resulting in the identification and reporting of over 300 bugs and the subsequent fixing of more than 60 reported issues.

- Technical expert in the use of Quest 1, Quest 2, and Rayban Stories - Created and documented testing strategies for Rayban Stories which were used by the offshore team in testing to find >100 bugs improving overall release quality for end users - Consistently filed at least 5 bugs, per device, per week to ensure product quality standards were met- Provided bug reproduction/fix verification support to cross functional partners as needed to meet task SLAs- Worked cross functionally with QA and their Engineering counterparts to test and validate over 20 launch blocking bugs

- Created and executed outbound sales and marketing strategies to cultivate strong customer relationships and drive product sales, leading to significant revenue growth.- Streamlined sales and support processes by prioritizing tasks and implementing improvements across all channels of the business, resulting in enhanced efficiency and customer satisfaction.- Orchestrated successful strategic campaigns in collaboration with partners such as Cisco/Meraki, Darktrace, and Network Critical, resulting in more than 15 proof-of-value engagements and numerous new revenue opportunities.

Prospecting and company research, along with daily cold calling activities

Maintained inflow and outflow of donations. Company marketing at local events and conventions. Along with managing day-to-day warehouse operations.- Successfully organized, packed, and shipped over 30 containers worldwide- Co-managed local goods distribution- Conducted market research on potential outreach and marketing opportunities.- Managed weekly marketing campaigns