• Provide advanced technical assistance to users within the organization/customer base, resolving complex hardware, software, and network issues efficiently and effectively.• Serve as an escalation point for challenging technical issues, demonstrating a high degree of expertise and professionalism in troubleshooting and resolution.• Mentor and provide guidance to junior support technicians, fostering their professional development and enhancing the overall capabilities of the support team.• Maintain up-to-date documentation of troubleshooting procedures, common issues, and solutions, contributing to the knowledge base and improving support efficiency.• Deliver exceptional customer service, interacting directly with customers/internal users to address their technical concerns with empathy and a focus on timely resolution.• Collaborate with cross-functional teams such as engineering, product development, and quality assurance to address systemic issues and drive product improvements.• Stay updated on the latest products, services, and technologies offered by the organization, maintaining a deep understanding to effectively assist users and troubleshoot issues.

• Oversaw the running of the technology department of the pharmacy for smooth day-to-day running.• Set Up individual systems, Printers, and internet for office use.• Troubleshooting and Maintenance of Computers, Printers• Installation of inhouse software• Support of in-house applications and software• Regular system maintenance to help monitor and improve performance.• Resolving internal Customer Issues• Repair and replacement of hardware components

• Purchase and Installation of computers, Printers, and Office equipment • Regular Maintenance and Troubleshooting of over 100 office computers and equipment.• Installation and Support of office software and servers• Regular monitoring and backup of the server and selected office equipment and systems• LAN configuration, administration, maintenance, and support• Responding to customers ticket swiftly • Installation and support on Office 365 on all office systems• Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.• Resolving both staff and patients technical issues while manning service desk• Onboarding Staffs and Patients into the system• Planned, coordinated, and implemented network security measures. Identified and immediately resolved issues with network devices.• Configured security settings and granted system access to groups and individuals.

Involved in operational strategy of the ICT center of the polytechnic. Assisting in the management of database.Providing solutions to a range of IT problems.Data Management Providing System Support to a wide range of users of IT services in the polytechnic

Involved in Broad Application DevelopmentWebsite Development and supportSystem SupportServer Management