Obaid M. Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels.Gorgias serves 13,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey — enabling businesses to build empathy and create lasting impact.As a global leader in digital experience analytics, Contentsquare helps brands everywhere transform the way they do business, allowing them to take action at enterprise scale and build customer trust with security, privacy and accessibility. More than 1000 leading brands use Contentsquare to grow their business, deliver more customer happiness and move with greater agility in a constantly changing world. Its insights power the customer experience on over 1 million websites worldwide.- Managed partnerships for 40 mid-market and enterprise SaaS clients, totaling an ACV of $750K.- Achieved customer health scores of 80% and drove total renewals of $105K for Digital tier clients in Q3-Q4.- Led strategic kickoffs, onboarding, enablement initiatives and conducted annual business reviews, resulting in increased product adoption and client retention.- Collaborated with sales and product education teams to showcase the value of Contentsquare's suite through webinars and workshops with a focus on UX design and behavioural analytics.

OneLocal is a leading provider of AI-powered digital marketing solutions for small and medium-sized businesses. We are committed to helping SMBs grow by providing easy-to-use, affordable, and effective marketing tools.From websites and SEO to reviews, advertising, social media, and more, our cloud-based platform offers a suite of interconnected tools that streamline operations and facilitate seamless customer communication. Leveraging structured and unstructured data, we power our own AI capabilities to automate client interactions, generate engaging content, and streamline information workflows.From websites and SEO to reviews, advertising, social media, and more, our cloud-based platform offers a suite of interconnected tools that streamline operations and facilitate seamless customer communication. Leveraging structured and unstructured data, we power our own AI capabilities to automate client interactions, generate engaging content, and streamline information workflows.- Directed the successful onboarding of SMB and mid-market clients in OneLocal's platform, contributing to an ARR of $360K.- Achieved a Net Promoter Score (NPS) of 92% in Q3 & Q4 by implementing effective onboarding protocols and client escalation procedures.- Provided expert consultation throughout the implementation process, ensuring clients maximize the value of OneLocal's solutions.- Successfully onboarded 10 team members, coordinating training on 10 SaaS products, resulting in enhanced efficiency, productivity and seamless integration of new tools into the team workflow.

Toronto, Ontario, Canada

- Supported SMB clients in optimizing their use of OneLocal's tools, resulting in a MRR of $67K within Q1 and Q2.- Achieved a 96% CSAT score surpassing all team members, highlighting exceptional proficiency in customer satisfaction. - Managed online support channels to address client inquiries and provide technical assistance for Onelocal platform usage.- Developed internal playbooks covering onboarding procedures and resolving client issues to provide support resources for team members, thereby improving client onboarding experience.

Toronto, Ontario, Canada

Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives.We provide a wide range of insurance and investment products and services in key markets around the world including Canada, the United States, the United Kingdom, Hong Kong, the Philippines and Indonesia. At Sun Life, we have more than 34,000 employees and 112,900 advisors worldwide.- Managed a client portfolio of 50 enterprise accounts supporting clients with return-to-work programs. - Consistently achieved 90% of daily and weekly KPIs for caseload management, ensuring prompt processing of claims and timely resolution. - Delivered comprehensive training on contract provisions with stakeholders while effectively resolving client issues, thereby positively impacting client satisfaction and stakeholder partnership.

Toronto, Canada Area

Medcan is a global health and healthcare leader, inspiring its clients to Live Well, For Life. We partner with over 1,200 corporate accounts and 50,000 clients to set and achieve health and wellness goals.Medcan has a comprehensive range of diagnostic assessments and programs that, in combination with our innovative sub-brands like Nourish by Medcan and Refine by Medcan, are designed to improve health outcomes – no matter your personal needs or goals.- Managed a client portfolio of 40 C-level suite executives, guiding them toward their health and wellness goals. - Successfully conducted 1250 service sessions, generating $150k in revenue from personal training services, and achieving an annual renewal rate of 80% for new business. - Collaborated closely with clients and the sales team to devise tailored strategies, effectively upselling Medcan products, building professional relationships, and fostering a commitment to health and wellness services. - Consistently prepared and presented monthly status reports, leveraging health data to demonstrate the value of each client's program during renewal discussions. This strategic method notably enhanced client satisfaction leading to successful retention rates.

Toronto, Canada Area

- Engaged in cross-functional collaboration with 20 practitioners to develop treatment programs for clients, leading to a MRR increase of $80K.- Educated clients on the importance of injury management and rehabilitation protocols to support their treatment and recovery journey.- Conducted workshops with team members on exercise prescriptions and rehabilitation procedures to enhance practitioner involvement in ongoing education services.

Heartland Town Centre, Mississauga, On

- Supported the management team in merchandising efforts, surpassing sales quotas and effectively addressing customer concerns, contributing to the store's success in customer service initiatives.- Delivered exceptional customer experiences through relationship-building and promotion of UA products, resulting in high levels of customer satisfaction and retention.

Toronto, Canada Area

• Provided on-site fitness and health programs to clients of McKenzie Financial, Canada Life and Great-West Life. • Managed wellness programs (i.e. stretch breaks, "nutrition tip of the day," "workout of the day and" "top 10 stress reliefs”) aimed to educating corporate executives on the importance of health and participation in physical activity and empowering them to make health-conscious decisions in improving their physical fitness and well-being. • Conducted fitness assessments (BMI, skinfolds, grip strength, flexibility, muscular endurance, and aerobic capacity). • Instructed group exercise classes and created individualized programs tailored towards clients' goals in achieving optimal health.• Handled administrative responsibilities, including organizing and filing client information, processing client renewals, and membership cancelations, and editing/reviewing research reports for monthly wellness and nutrition fairs.

Toronto, Canada Area

• Coached athletes from a variety of sports that included basketball, volleyball, cross-country skiing, soccer, baseball, and amateur level wrestlers to develop transferable skills in sport and exercise. • Overseeing team training for high-school, collegiate and amateur level athletes by coaching sessions in mobility (static/dynamic), corrective exercise (movement screening; FMS) and strength and conditioning designed to improve performance capabilities in sport.

Bachelor’S Degree, Kinesiology

College Diploma, Fitness And Health Promotion