Obaid M.
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Obaid M. Email & Phone Number

Commercial Implementation Manager at Gorgias
Location: Toronto, Ontario, Canada 11 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
Commercial Implementation Manager
Location
Toronto, Ontario, Canada
Company size

Who is Obaid M.? Overview

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Obaid M. is listed as Commercial Implementation Manager at Gorgias, a company with 549 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Obaid M..

Obaid M. previously worked as Technical Implementation Manager at Gorgias and Customer Success Manager- Digital North America at Contentsquare. Obaid M. holds Bachelor’S Degree, Kinesiology from University Of Toronto.

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Gorgias

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Profile bio

About Obaid M.

I bring a wealth of experience in customer success specializing in account management, implementation, onboarding and project management. As a strategic consultant and technical advisor, I've supported SMBs, mid-market, and enterprise clients in SaaS, with a focus on E-commerce, UX analytics and digital marketing solutions. I pride myself on being a "storyteller," illustrating narratives using data and insights to deliver value and build longterm partnerships.My passion lies in collaborating with individuals to resolve their issues and celebrate their wins. As a creative problem solver, I address client concerns with data-driven insights, crafting tailored solutions for positive outcomes and client satisfaction. I excel in nurturing meaningful relationships by understanding and empowering my clients, fostering trust and facilitating informed decisions. Throughout my career, I've remained dedicated to delivering exceptional client experiences and building strong professional relationships with both new and established clientele.Strong technical acumen in Salesforce, Gainsight, Asana,Helpdesk, ChurnZero, Tableau, Intercom, Jira and Inspire Planner, Google Suite and Microsoft Office. Further advancing my education in Data Analytics and Project Management through Google’s Professional Certification Program.

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Obaid M.'s current company

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Gorgias
Gorgias
Commercial Implementation Manager
Toronto, ON, CA
Website
Employees
549
AeroLeads page
11 roles

Obaid M. work experience

A career timeline built from the work history available for this profile.

Commercial Implementation Manager

Toronto, ON, CA

Technical Implementation Manager

Current

Toronto, Ontario, Canada

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice.

Apr 2024 - Present

Customer Success Manager- Digital North America

Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey — enabling businesses to build empathy and create lasting impact.As a global leader in digital experience analytics, Contentsquare helps.

May 2023 - Jan 2024

Implementation Manager

OneLocal is a leading provider of AI-powered digital marketing solutions for small and medium-sized businesses. We are committed to helping SMBs grow by providing easy-to-use, affordable, and effective marketing tools.From websites and SEO to reviews, advertising, social media, and more, our cloud-based platform offers a suite of interconnected tools that.

Apr 2022 - May 2023

Customer Success Associate

Toronto, Ontario, Canada

- Supported SMB clients in optimizing their use of OneLocal's tools, resulting in a MRR of $67K within Q1 and Q2.- Achieved a 96% CSAT score surpassing all team members, highlighting exceptional proficiency in customer satisfaction. - Managed online support channels to address client inquiries and provide technical assistance for Onelocal platform usage..

Oct 2021 - Apr 2022

Client Manager

Toronto, Ontario, Canada

Sun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives.We provide a wide range of insurance and investment products and services in key markets around the world including Canada, the United States, the United Kingdom, Hong Kong, the Philippines and Indonesia. At Sun.

Oct 2020 - Apr 2021

Health & Wellness Consultant | Personal Trainer

Toronto, Canada Area

Medcan is a global health and healthcare leader, inspiring its clients to Live Well, For Life. We partner with over 1,200 corporate accounts and 50,000 clients to set and achieve health and wellness goals.Medcan has a comprehensive range of diagnostic assessments and programs that, in combination with our innovative sub-brands like Nourish by Medcan and.

Mar 2019 - Oct 2020

Kinesiologist | Rehabilitation Consultant

Toronto, Canada Area

- Engaged in cross-functional collaboration with 20 practitioners to develop treatment programs for clients, leading to a MRR increase of $80K.- Educated clients on the importance of injury management and rehabilitation protocols to support their treatment and recovery journey.- Conducted workshops with team members on exercise prescriptions and.

Jan 2017 - Feb 2019

Senior Sales Associate & Customer Service Specialist

Heartland Town Centre, Mississauga, ON

- Supported the management team in merchandising efforts, surpassing sales quotas and effectively addressing customer concerns, contributing to the store's success in customer service initiatives.- Delivered exceptional customer experiences through relationship-building and promotion of UA products, resulting in high levels of customer satisfaction and.

Sep 2015 - Sep 2017

Fitness Wellness Coordinator

Tri Fit Inc.

Toronto, Canada Area

  • Provided on-site fitness and health programs to clients of McKenzie Financial, Canada Life and Great-West Life.
  • Managed wellness programs (i.e. stretch breaks, "nutrition tip of the day," "workout of the day and" "top 10 stress reliefs”) aimed to educating corporate executives on the importance of health and participation in.
  • Conducted fitness assessments (BMI, skinfolds, grip strength, flexibility, muscular endurance, and aerobic capacity).
  • Instructed group exercise classes and created individualized programs tailored towards clients' goals in achieving optimal health.
  • Handled administrative responsibilities, including organizing and filing client information, processing client renewals, and membership cancelations, and editing/reviewing research reports for monthly wellness and.
Sep 2015 - Jun 2016

Athletic Development Specialist

Functional Innovative Therapeutics (Fits)

Toronto, Canada Area

  • Coached athletes from a variety of sports that included basketball, volleyball, cross-country skiing, soccer, baseball, and amateur level wrestlers to develop transferable skills in sport and exercise.
  • Overseeing team training for high-school, collegiate and amateur level athletes by coaching sessions in mobility (static/dynamic), corrective exercise (movement screening; FMS) and strength and conditioning designed to.
Sep 2014 - Apr 2015
Team & coworkers

Colleagues at Gorgias

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2 education records

Obaid M. education

FAQ

Frequently asked questions about Obaid M.

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What company does Obaid M. work for?

Obaid M. works for Gorgias.

What is Obaid M.'s role at Gorgias?

Obaid M. is listed as Commercial Implementation Manager at Gorgias.

Where is Obaid M. based?

Obaid M. is based in Toronto, Ontario, Canada while working with Gorgias.

What companies has Obaid M. worked for?

Obaid M. has worked for Gorgias, Contentsquare, Onelocal, Sun Life, and Medcan.

Who are Obaid M.'s colleagues at Gorgias?

Obaid M.'s colleagues at Gorgias include Violet Tubio, Jovan Ivanović, Duane Jasper Santiago, Mark Sinclair, and Pierre Marchal.

How can I contact Obaid M.?

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What schools did Obaid M. attend?

Obaid M. holds Bachelor’S Degree, Kinesiology from University Of Toronto.

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