 Providing Support to Customer Infrastructure, Hosting Customer Servers using technology Routing, Switching, Security, Load Balancing, VPN Services etc.  As a Part of Incident Managements Team Member, Key role to work on Remedy Alert Tickets & Customer Change Requests within SLA to maintain customers Network Up. Participating in Global Chats and Joining Bridge Call for resolving Network outage. Escalating Issues to Escalation team coordinating and trying to get resolve issues within SLA. Working on RCA (Route Cause Analysis ) Ticket to find out the Network Outage. Monitoring, Maintenance and Support to multiple customers network devices. Upgrading IOS / PAN-OS to enhanced features and to remediate Vulnerabilities . Managing PaloAlto firewalls through Panorama and pushing common polices and Templates. Performing changes on routers / switches as per change within SLA. Configuring New site to site tunnels and troubleshooting of remote access VPN clients. Updating SOP/SMTD of all the services quarterly and getting approved by client. Coordinating with various teams to resolve any issues related to DNS/Applications. Worked with TAC and raised RMA for hardware issues.

Build redundancy, reliability, stability and fault tolerance within Network circuits and appliances based on critical Enterprise applications.Design and implement a high degree of security at all levels within the IT infrastructure.Enforce a high standard of access control, security and operating policies within the IT Infrastructure.Standardize the setup, implementation and maintenance of Network devices– Methodology & Procedural.Implement new services or Provision those which benefit staff and the CompanyLead Network Engineers to promote a secure IT environment within the company.Take decisions to improve end-to-end processes and abandon unneeded or wasteful activities.Plan and coordinate the execution of IT projects within area of specialization.Create an environment for Teamwork among technical staff to share ideas and support one another.Participate in the Change Committee to direct and drive the need for new technology and service improvement.Approves upgrades / major service pack releases for the Infrastructure systems administered Administer Internet, IPVPN, ISDN, PSTN circuits and associated services.Administer the Local Area Network, Wide Area Network and Voice/Wireless Network Infrastructure using Best Practices.Responsible for installation, configuration, maintenance and support for hardware, operating systems and applications, user and printer administration.Installing & Configuring Windows 2008Installing and Configuring TCP/IP Services like DHCP, DNS, and WINS.Deploy Windows Service Packs, security patches, and hot fixesMicrosoft Active Directory administration, troubleshooting and support capabilities.Tuning, remote management, and system upgrades.Virus protection/content filtering solutions offer critical protection from Internet-borne threats for the desktop through the gateway for individuals all the way up to the largest enterprise.Installing, configuring Wireless Networks Access points.