Obaidullah _ Email & Phone Number

Punjab National Bank Cercle Office Mau, Up, India

Managed and maintained AV Symantec Endpoint Protection (SEP) across 75 bank systems, ensuring 99.9% system security and uptime.Administered Active Directory (AD) for 450+ users, streamlining user authentication and access control.Provided technical support for banking systems, troubleshooting and resolving 99% of issues on first contact.Led a team of 5 engineers, improving technical support response time by 96%.Over 2.4 years of hands-on experience in Technical Security and team… Show more Managed and maintained AV Symantec Endpoint Protection (SEP) across 75 bank systems, ensuring 99.9% system security and uptime.Administered Active Directory (AD) for 450+ users, streamlining user authentication and access control.Provided technical support for banking systems, troubleshooting and resolving 99% of issues on first contact.Led a team of 5 engineers, improving technical support response time by 96%.Over 2.4 years of hands-on experience in Technical Security and team leadership. Show less

Punjab National Bank Cercle Office Mau, Up, India

Conducted regular maintenance of computer hardware and peripherals (keyboards, mice, printers, scanners) across 73 bank branches.Reduced system downtime by 98% through proactive hardware and software maintenance.Provided banking technical support, ensuring timely resolution of 99% of issues within SLAs.Collaborated on upgrades, cutting integration issues by 95% and minimizing disruptions across 73 branches.Over 1 year of experience as a Retainer Engineer, specializing in banking… Show more Conducted regular maintenance of computer hardware and peripherals (keyboards, mice, printers, scanners) across 73 bank branches.Reduced system downtime by 98% through proactive hardware and software maintenance.Provided banking technical support, ensuring timely resolution of 99% of issues within SLAs.Collaborated on upgrades, cutting integration issues by 95% and minimizing disruptions across 73 branches.Over 1 year of experience as a Retainer Engineer, specializing in banking infrastructure. Show less

Mau, Uttar Pradesh, India

Performed at Glorious Computer Sales & Services, Mau.Assembled and installed software on 1000+ computers, including Windows XP, 7, 8.1, and 11.Installed and configured printers and scanners, achieving a 99% customer satisfaction rate.Diagnosed and repaired 98% of hardware faults on the first visit, minimizing downtime for clients.Provided remote and phone-based technical support to over 1000+ clients, achieving an average resolution time of 20-25 minuts.Increased IT product… Show more Performed at Glorious Computer Sales & Services, Mau.Assembled and installed software on 1000+ computers, including Windows XP, 7, 8.1, and 11.Installed and configured printers and scanners, achieving a 99% customer satisfaction rate.Diagnosed and repaired 98% of hardware faults on the first visit, minimizing downtime for clients.Provided remote and phone-based technical support to over 1000+ clients, achieving an average resolution time of 20-25 minuts.Increased IT product sales by 60% through active sales support for computers, laptops, printers, and peripherals.Developed and implemented a troubleshooting guide, reduced average support calls by 30%.Led training sessions for new staff, boosted team productivity by 25%.5 years of experience as a Technical Support Engineer with 6 months of hands-on fieldwork. Show less

Graduation

Diploma, Computer Hardware & Networking