Supervision of Traffic Management Centre (TMC) personnelManage performance of all staff personnelImplementation and auditing of Quality control and Occupational Health& Safety environment impactEvaluation, monitoring and reporting on Key Performance Indicators (KPIs) for TMCDesign, implement and administer a workable incentive scheme for staff designed to enhance KPIs as set out by the EmployerRecommendation of continuous improvement processes for TMC Operations staff Preparation of shift roster, review of timesheets and leave approvalsCompilation and presentation of operations report Participates in staff appraisals and performance evaluationsParticipate in data analysis and provide recommendations for vehicle deployments Oversee coordination and interaction of all staff personnel and other service providersLiaise with maintenance staff, support staff and contractorsPerformance review and reporting on all equipment for operationsAssign duties and also provide on-going guidance and support to the teamAssistance with payment certificates on a monthly basis Perform vehicle auditsPresenting solutions to combat the trends and patterns where they have a negative effect on the projectFacilitate and attend all Disciplinary InquiriesFacilitate and attend all Interviews for internal promotions and new employeesImprove and enhance the overall experience offered by On-Road Services to the Road UserCompile and present post incident assessments to stakeholdersIdentify, Manage and Mitigate Departmental risks

Install and set-up printers in both stand-alone and networked environments.Assist users with printer related queries expediently and professionally.Provide training and support to new and existing users on an on-going basis.Ensure that entire printing environment is activated and managed via the HP WebJet admin software interface.Administer a small consumables store and install all consumables on applicable device. Ensure that an adequate stock holding is maintained.Install new drivers and firmware upgrades when needed.Ensure all users are activated on Dynatrac management software.Generating monthly reports and forwarding them for billing.Printer repairs so that basic faults can be resolved immediately. Data Migration.Creating User Accounts.Joining computers to the domain.Removing viruses on computers.Resolving calls logged.