Business Excellence - Process Improvement Manager
Current- Strategies Developmento Business Improvement Strategies, Tactics and implementation plans.o CRM strategies, customer journey, customer experience.o Marketing and Sales Project’s strategieso Performance Evaluation.
- Business Management System development: Designed / improved and implemented corporate Policies, Procedures (SOP) and related tools as:o Partners and suppliers selection processo Performance management process (for HR.
- Conducted Training:o EFQM Model – conducted internallyo Performance Management – in conjunction with HR and Change team
- Audits:o Conduct audits: department and cross-departmental o Assessment of holding’s sister companies according to EFQM / TQM model.