Olivia Barlow Email and Phone Number

- End-to-end delivery of the Goat and Pig competitions including preparation, schedules, mailouts, data entry and proof reading- The Schools Commercial Pig Competition was awarded First Place in Category 4 – Program/event/exhibit designed to educate consumers/fair going public of a current agriculture or fair industry challenge at International Association of Fairs and Expositions Awards for 2019- Administrative support to the Alpaca self-administered competition, and the agricultural careers expo Ag Vision- Committee support including preparation of agendas, minutes and presentations- Correspond with key stakeholders including Exhibitors, Officials, Sponsors, etc. to issue invitations and monitor acceptances, including arranging flight and accommodation details- Organise educational agricultural displays and demonstrations- Prepare income and expenditure budgets for the Goat and Pig sections and participate in departmental budget preparation- Prepare monthly management and post-event reports - Manage pavilion superintendents, administrative assistants and volunteers during the Sydney Royal Easter Show- Flexible working hours, including weekends and extended hours in the lead up to and course of the Sydney Royal Easter Show - Involvement in other competitive sections throughout the year

- Manage Area Team Leaders running the Gaming, Comics, Anime, Manga, Community Stage, Comics Stage and Comics District content areas at Oz Comic-Con- Act as an escalation point for Team Leaders- Assist with set-up and pack-down of event- Induct volunteers, where necessary, with area and volunteering guidelines- Prepare show report at the conclusion of event

- Deliver incursion workshops about consent and safe sex to Year 9 cohort- Develop workshop materials including PowerPoint presentations and pantomime scripts- Gather and interpret feedback from attendees

- Deliver on-site fan service and assist with set-up and pack-down for Oz Comic-Con events (5 yearly)- Provide customer service and administrative support via email, social media and phone for Oz Comic-Con and PAX Australia- Utilise CRM software to maintain customer and exhibitor lists - Draft copy and proof-read websites, newsletters, schedules, social media and other collateral- Fulfill exhibitor and attendee mailings, including sales kits, badge and collateral mailing- Assist in room diagramming for Artist Alley- Manage Information Desk and Token Sales content areas during Oz Comic-Con events, including volunteer inductions where required- Face-to-face and online ticket sales (cash & EFT)6-month contract.

- Phone and web customer service for the Australian Taxation Office covering individual, business, super and debt enquiries (APS 3)- Contributed additional hours and overtime to roll out the web-based individual tax support service, and was awarded internally for this contribution- Confirm client information and process correspondence and taxation forms via phone or through electronic interactions - Adherence to call time and content KPIs - Complaint handling and escalation- Customer database maintenance and management, including strict adherence to privacy restrictions- Explain information to clients, accurately respond to questions, and discuss appropriate solutions- Resolve technology issues promptly- Promote self-help options- Fulfilment request routing.- Complaint handling and escalation.

- Face-to-face promotions, including suit character work and product demonstrations - Encouraging customers and guests to participate in branded activities- Promotion of brand and distribution of promotional materials to the public- Clients included i98 FM, Sydney Metro & Telstra- Working with children- High level of self-presentation

- Face-to-face, phone and email sales- Using AMADEUS and DTM software to book holidays, tours, rail, flights and accommodation- Building relationships with with customers and stakeholders.- Working towards personal and store sales targets

- Face-to-face promotions, including suit character work and product demonstrations- Encouraging customers and guests to participate in branded activities- Promotion of brand and distribution of promotional materials to the public- Worked with clients including Westfield, LifeLike Touring & David Jones- Working with children- High level of self-presentation

- Co-ordinate charity fundraising events for Woolworths Petrol Area 1.3- Manage event staffing requirements - Correspond with key stakeholders including charities, donors, management, etc regarding displays and events- Prepare income and expenditure budgets for charity events and run in-store charity donation stocktake- Ability to work weekends and extended hours in the lead up to events- Independent set up and pack down for events

- Face to face petrol and grocery sales- Commended for customer service and building rapport with returning customers- Work to daily, weekly and monthly sales targets - Top salesperson for charity donations and point of purchase add-ons- Stock management, including weekly and fortnightly ordering, merchandising and loss prevention - Prepare fresh coffee, pastries and pies daily- Responsible for the safety and security of the site and team members, including regular petrol dips- Training and development of team members in sales, service and safety- Exemplary cleaning of site including petrol bowsers and spills, and kitchen to foodgrade standard- Early and late operational hours as required

- Face to face sales- Receiving and processing orders, including marking prices - Visual merchandising of store, including for holiday and other promotional periods- Processing returns- Cleaning store

- Face to face sales- Managing a team of fourteen staff, including Santa actors - Stock management, including stocktaking and ordering- Daily and weekly banking and financial reporting- Visual merchandising of photography set- Maintaining relationships with key stakeholders, including mall security- Working with children- Taking photographic portraits for customers

- Face to face sales- Stock management- Cleaning store and check-out where required