Scrum Master for three software teams of ten people per team on average. ● Transitioned three teams from waterfall to agile. ● Developed, refined, and educated teams on the Software Development Life Cycle as well as facilitated Agile Scrum stand-up meetings, retrospectives, sprints, release planning, and delivery of artifacts for the scrum process for multiple teams.● Created and facilitated meetings for a DevOps Community of Practice.● Assisted RTEs in helping the ART prepare for PI Planning.● Developed and reported process metrics for real-time or historical presentation.● Demonstrated proficient understanding of agile values and principles. ● Guided and coached delivery teams to self-organize and achieve objectives without assigning or dictating the work. ● Mobilized new teams to agile practices and values. ● Facilitated all agile ceremonies efficiently to help the teams realize the value of the meetings to performance outcomes. ● Facilitated discussion, decision-making, and conflict resolution. ● Built a trusting and safe environment where problems can be raised and resolved. ● Worked effectively with management and team members to clarify needs and planned delivery of major product changes, future versions, and new products. ● Worked to proactively manage risks, assumptions, issues, and dependencies, ensuring that they are identified, coordinated, mitigated, or escalated as necessary. ● Worked with the Product Owner and Development Team to facilitate effective sprints by removing impediments and ensuring that stories are ‘sprint ready’. ● Demonstrated servant-leadership while guiding the teams to improve their processes all the while challenging them to innovate and experiment. ● Helped foster an environment that empowers and energizes team members, with a focus on accountability, adaptability, and collaboration.

Scrum Master for two software teams of six people. ● Transitioned two teams from waterfall to agile. ● Demonstrated proficient understanding of agile values and principles. ● Guided and coached delivery teams to self-organize and achieve objectives, without assigning or dictating the work. ● Mobilized new teams to agile practices and values. ● Facilitated all agile ceremonies efficiently to help the teams realize the value of the meetings to performance outcomes. ● Facilitated discussion, decision making, and conflict resolution. ● Built a trusting and safe environment where problems can be raised and resolved. ● Worked effectively with management and team members to clarify needs and planed delivery of major product changes, future versions and new products. ● Worked to proactively manage risks, assumptions, issues, and dependencies, ensuring that they are identified, coordinated, mitigated or escalated as necessary. ● Worked with Product Owner and Development Team to facilitate effective sprints by removing impediments and ensuring that stories are ‘sprint ready’. ● Demonstrated servant-leadership while guiding the teams to improve their processes all the while challenging them to innovate and experiment. ● Helped foster an environment that empowers and energizes team members, with a focus on accountability, adaptability, and collaboration. ● Facilitated Agile Scrum stand-up meetings, retrospectives, sprints, release planning and delivery of artifacts for the Scrum process for the teams. ● Developed and reported process metrics for real-time or historical presentation. ● Maintained current knowledge and kept updated on new relevant technology. ● Provided support and led special projects as needed. ● Evaluated a team’s agile maturity using tools provided and successfully implemented action plans for improving agile maturity.

Scrum Master for operations teams in the areas of training, sales and marketingFacilitated scrum events for operations teams; planning, standup, review, retrospective and backlog refinement.Directed the team during Program Increments and provided coaching on the implementation of Scaled Agile.Coached team members through obstacles to ensure better team coordination on related work.Maintained visual radiators for the team to show leadership status being made and strategic milestones being met.Helped facilitate Program Increment (PI) planning meetings to align teams planned work with company strategic themes.Created a deep understanding and acceptance of agility and leadership practices within the company’s culture.Guided others so that the team was able to work better and smarter.Worked with the team to achieve high productivity, quality, and morale, as they worked toward a shared goal.Used agile practices to enhance productivity, quality, results.Diagnosed team interactions, dynamics, and norms.Selected and implemented interventions to resolve conflict or move the team forward.Monitored performance, provided feedback and facilitated continuous and sustained improvement based on empirical data, an understanding of agile practices and knowledge of team dynamics.Inspired personal and professional growth by helping those being coached to identify and think through issues self-sufficiently, rather than guiding by opinion or influence.Prioritized the success of others by helping them develop critical skills that lead to performance optimization.Facilitated learning by designing and leading workshops, monthly meetups, agile ceremonies, and one-on-one coaching.

Managed the installation of MPLS for customers. Served as the customer’s single point of contact through the service implementation and provisioning process from order receipt through service implementation to initial billing. Served as an ongoing contact with the customer to coordinate any required service changes, upgrades or augments.Hosted formal service implementation kickoff meetings and presentation with each customer to develop a strategic plan for service deployment. The output of the meeting was a site level deployment plan with dependencies and sequencing. Any contingency plans required for critical sites were fully vetted and technical resource needs identified for intra-building cabling, extension work, and equipment installations.Provided a comprehensive Project Management function to ensure that critical service requirements were properly sequenced. Coordinated requirements that include circuit installation, equipment deployment and installation, local building wiring and dispatch coordination with vendors to complete this work globally. Coordinated vendor work and customer site level activity which included more extensive construction work for trenching, core drilling, conduit installation, fiber work, and equipment placement.Coordinated with internal resources such as Sales Engineering, Provisioning as well as NOC technical resources to ensure that service requirements were properly captured, service deployment and timing requirements were satisfied and that NOC resources were scheduled for testing and service activation.Produced weekly reports and hosted regular conference calls with each customer to review the status of activity on each order.Acted as an advocate for customers to ensure that critical needs were met. Proactively engaged the management team as required to bring the requisite forces to bear on specific issues that may be customer impacting. Timely and regular communications with customers were essential.

Managed the installation of Ethernet NNI circuits for off net access.Controlled the on-time, on-budget deliverables of network infrastructure projects.Lead teams of provisioners and field technicians who installed and configured routers, including transport equipment such as L2A’s.Created and/or used PM tools, flowcharts and other documentation including Statements of Work (SOW), project schedules, resource management, time tracking, financial management, risk management, issue management, and reporting. Utilized Sharepoint, Excel, Access and Powerpoint to create and manage documentation.Resolved issues for the team concerning requests for information or assistance from other groups.Lead a team of analysts who researched discrepancies in the database using long distance and local provisioning systems: NetPro, MECCA, F&E, TCOMS, eASR, Cameo, NMT, WorkFlow Manager, COMS and 4WM (Four Way Match Database) to ensure SLA’s were met.Created macros and generated reports in Microsoft Access and Excel.Managed the subcontracted portion of the Line Cost Reduction project and produced solutions to circuit issues when Subject Matter Experts could not provide a resolution.

Contracted to Verizon Business; audited entrance facilities and the monthly charges that were being paid to the LECs for these facilities; insured that no traffic existed by checking cross connects on the DXC; recovered LEC line costs by submitting disconnect ASRs; researched discrepancies in the database using NetPro, MECCA, F&E, TCOMS, Cameo, NMT, WorkFlow Manager, COMS and Internal Audit Database.

Led a team of ten; assisted managers with issues; assigned projects to associates; wrote annual reviews of associates; counseled associates in the annual review process; initiated contact with customers; qualified their needs; recommended a product solution; closed the sale; provided an example for associates on how to treat customers; counseled associates when necessary. Directed associates to maintain a store where customers felt safe and may purchase merchandise easily; resolved issues concerning customers, safety and loss prevention; approved cashier transactions; assisted customers with their shopping experience. Led a team of three at the Special Services Desk; kept inventory of special orders and worked issues by interfacing with customers, vendors, installers and management; created special orders; processed will-calls.

Designed and implemented logical layouts of FPGAs (Field Programmable Gate Array) using VHDL; provided expertise in the creation of engineering packages for TDM (Time Domain Multiplexing) equipment; generated documentation that described the installation of SmartEdge 800 nodes; assisted in the correction of billing systems using Visual Basic; assisted in cost reductions; generated exception reports.

Managed capacity for eBusiness Hosting Centers; generated presentations and provided resolutions to capacity issues; collected data and generated Demand & Forecast charts using Microsoft Excel and Microsoft Access; generated input to Monthly Management Reports, with server and device counts; served on several process improvement teams.Led team of six that engineered Access installation packages and provided connectivity between backbone and LEC (Local Telephone Exchange Carrier); served as acting Manager and Senior Manager for Access Engineering; served on several process improvement teams; supported field implementation activities; wrote project definitions for ATM (Asynchronous Transfer Mode) ATM or SONET (Synchronous Optical Network) equipment; reviewed installation packages; assisted team in overcoming issues, such as ordering equipment, receiving port assignments or gathering information from LEC (Local Telephone Exchange Carrier); provided SME (Subject Matter Expert) support for Access TAC (Technical Assistance Center) tickets; created Access Engineering Guidelines.

Developed transport capacity plans for Verizon Business local service network; tracked capacity for local DXC (Digital Cross Connect) and ring transport; created a process to predict exhaust dates; led co-workers in the use of this process; monitored utilization to ensure sufficient capacity was available to support forecasted traffic demand; kicked off DXC (Digital Cross Connect) projects; generated CARs (Capital Authorization Requests) for ring transport; approved large order requests; learned the fundamentals of using NSPS.Mentored an engineer that would take on my responsibilities after my return to the United States; monitored turn-key vendors that created LOS (Line of Sight) reports; maintained an inventory of microwave radios and assigned them to bypass projects; created cost estimates and purchase requests for equipment and services; developed a COE (Central Office Engineering) department and process for tower utilization, rack space assignments and five year floor plans.Led team of out-sourced engineers performing SONET/DS3 (Synchronous Optical Network/Digital Signal Level Three, 44.736 Mbps) engineering activities on both new and existing backbone overbuilds; reviewed and wrote project definitions; reviewed project books; scheduled, coordinated, designed, ordered equipment, and supported field implementation activities.Contracting Systems Engineer; Richardson, Texas; January 1994 to September 1994.Contracted to Verizon Business; designed Verizon Business Metro project books for Transmission Systems Engineering; engineered the light-wave and fault alarm equipment necessary to interconnect Verizon Business sites to Verizon Business Metro sites.

Traveled internationally (Mexico, Australia and Trinidad) conducting path surveys, frequency searches and training classes; established a training portfolio; created path engineering reports; trouble shot with the customer remotely and in the field; installed remote alarm system equipment and company equipment.