Obed Kureshi Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Manage operations for 12 clients, managing Zycus procurement suite subscriptions ranging from$150k to $300k across the US and EU markets.Demonstrated expertise in consultancy by providing in-depth technical insights into Zycusproducts and tailoring solutions to meet individual client requirements.Conducted comprehensive release walk-throughs and delivered extensive training sessions forclient users.Led business reviews (MBR, QBR) and facilitated regular calls to ensure alignment with clientobjectives.Developed strategies, estimated resources, and executed change and service requests toaddress client pain points and enhance their experience with Zycus solutions.Collaborated cross-functionally to ensure prompt deliverables and maximum client satisfaction.

Mumbai, Maharashtra, India

Working in US Delivery Operations for Zycus Source to Pay integrated suite focused on Public Utility, Healthcare, Oil & Gas and Major Departmental Chain in USA.Key Deliverables:- To manage multiple customers that have subscribed one or all Zycus's products and work closely with TAM (TechnicalAccount Manager) - To ensure complete utilisation of the solution for customers during operations. Conduct training sessions to help customerboost adoption.- Responsible for P2P production supportand enhancement activities and a liaisonwith business process owners to validaterequirements for changes to processes and recommend best practices across S2P process -To work with Engineering and Product Management teams to resolve customersissues.- To work with technical support teams to ensure effective and expedited resolutions for the customers- To Identify, nurture the cross-sell and up-sell opportunities, demo, ROI and product capabilities to existing customers.- To deliver analytical, solution-orientedservices to Major clients and accountable foroperations customers success.

Mumbai, Maharashtra, India

Worked with Multifunctional team to improve the operations KPI & defined SLA’s.Assessed areas of service concern and developed robust improvement plans andproductive relationships with key account stakeholders.Used SAP, Service now, Radix & Ariba tool to authorize, monitor, and perform all E2EProcurement activities for client value creation.Procurement of goods and services required for supporting the function of HR andadministration, Floating RFQ for procurement of goods and services, reviewing offers& preparing commercial bid evaluation.Generated, Reviewed, and Presented weekly, monthly, quarterly &yearly reports forinvoice resolution, material master, and E- sourcing.Evaluate and developed robust operational activities for blocked invoices andresolved pricing discrepancies related to Wrong invoices that increased reorderefficiency, reduced payment errors efficiently, and helped in avoiding stop supplysituation.Responsible for creating a sourcing project, on Ariba, coordinating with buyers,Monitoring all RFX activities on Ariba to ensure target savings are achieved in asmooth manner.Responsible for supplier onboarding, troubleshooting, analyzing & consolidating allresponses of the supplier in a sourcing event.Handled all operational activities for creating & updating info records in SAP.Managed supplier relationships and opportunities for cost out and product/ supplierimprovement while ensuring production, delivery, and capacity requirements for allcommodities.Experienced to operate all the T- codes required in pulling the report for blockedinvoices & to analyze the pricing issues through SAP ( VIM) for Price Discrepancy.Proficient in content indirect PVL & IRC Catalogue preparing, monitoring, and maintaining PVL list on Ariba.PO Lifecycle compliance checks by adopting 2-way match, 3-way match, etc.Handled implementation project for the deployment of automation on the Price mismatch process for reporting

Bhandup

Prepare project plans, specifications get them approved, and thenFollowed up with project users and end-users on project status and updated thetechnology platform form for the sameContributed to achieving client delight meetings by providing quality standards inprojects.Major responsibilities:-1. Estimation2. Project planning3. Inspection4. Coordination5. SUPERVISION6. Client handling