Obed Mbaka

Obed Mbaka Email and Phone Number

Experienced Cyber security agent, Investigation Officer and Security Expert - Specializing in Risk Management and Operational Excellence @ Kenya School of Government
nairobi, nairobi area, kenya
Obed Mbaka's Location
Nairobi County, Kenya, Kenya
Obed Mbaka's Contact Details

Obed Mbaka work email

Obed Mbaka personal email

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About Obed Mbaka

๐ƒ๐ž๐๐ข๐œ๐š๐ญ๐ž๐ ๐Œ๐ข๐ฅ๐ข๐ญ๐š๐ซ๐ฒ ๐๐จ๐ฅ๐ข๐œ๐ž ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ž๐ซ with ๐จ๐ฏ๐ž๐ซ ๐Ÿ– ๐ฒ๐ž๐š๐ซ๐ฌ of experience in ๐ก๐ข๐ ๐ก-๐ฌ๐ญ๐š๐ค๐ž๐ฌ ๐ฌ๐ž๐œ๐ฎ๐ซ๐ข๐ญ๐ฒ and ๐จ๐ฉ๐ž๐ซ๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐ฆ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ. I empower organizations to ๐ž๐ง๐ก๐š๐ง๐œ๐ž ๐ญ๐ก๐ž๐ข๐ซ ๐ฌ๐ž๐œ๐ฎ๐ซ๐ข๐ญ๐ฒ ๐ฉ๐ซ๐จ๐ญ๐จ๐œ๐จ๐ฅ๐ฌ and ๐จ๐ฉ๐ž๐ซ๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐ž๐Ÿ๐Ÿ๐ข๐œ๐ข๐ž๐ง๐œ๐ฒ, evident through successful projects ๐ข๐ฆ๐ฉ๐š๐œ๐ญ๐ข๐ง๐  ๐จ๐ฏ๐ž๐ซ ๐Ÿ‘๐ŸŽ๐ŸŽ ๐ฉ๐ž๐ซ๐ฌ๐จ๐ง๐ง๐ž๐ฅ and ๐ฆ๐š๐ง๐š๐ ๐ข๐ง๐  ๐›๐ฎ๐๐ ๐ž๐ญ๐ฌ ๐ž๐ฑ๐œ๐ž๐ž๐๐ข๐ง๐  $๐Ÿ“๐ŸŽ๐ŸŽ,๐ŸŽ๐ŸŽ๐ŸŽ. My goal is to ๐›๐ซ๐ข๐ง๐  ๐ฆ๐ฒ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ญ๐ข๐ฌ๐ž ๐ข๐ง ๐ซ๐ข๐ฌ๐ค ๐ฆ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ, ๐ญ๐š๐œ๐ญ๐ข๐œ๐š๐ฅ ๐ฉ๐ฅ๐š๐ง๐ง๐ข๐ง๐ , and ๐ญ๐ž๐š๐ฆ ๐ฅ๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ to a dynamic role within an innovative company.๐‚๐š๐ฌ๐ž ๐’๐ญ๐ฎ๐๐ฒ #๐Ÿ: As a Military Police Officer for the Kenya Defense Forces, I ensured the safety of principals and their families during high-risk events, achieving a track record of zero security incidents. My role was pivotal in improving team efficiency by 20% and reducing logistical errors by 30% through effective coordination and security strategy development.๐‚๐š๐ฌ๐ž ๐’๐ญ๐ฎ๐๐ฒ #๐Ÿ:While working as a Customer Care Agent at Trampo Extreme Qatar, I revolutionized the customer service framework. My initiatives led to a 15% increase in customer retention and a 30% reduction in complaint resolution time, significantly boosting client satisfaction and service quality.๐‚๐š๐ฌ๐ž ๐’๐ญ๐ฎ๐๐ฒ #๐Ÿ‘: In my tenure as a Housekeeping Supervisor at Compass Catering Services, I elevated operational standards, achieving 100% compliance with cleanliness protocols. My strategic approach to staff scheduling resulted in an annual savings of $8,000, highlighting my adeptness in resource management and operational optimization.๐‚๐š๐ฌ๐ž ๐’๐ญ๐ฎ๐๐ฒ #๐Ÿ’: Throughout my career, I've honed my skills in combat training, risk management, and tactical planning. I've been instrumental in enhancing security measures and policies, contributing to safer and more secure operational environments.I am passionate about opportunities that allow me to leverage my strategic analysis and leadership skills in high-impact security roles.Feel free to reach out at obedmbaka20@gmail.com or via DM to discuss how I can bring operational excellence and enhanced security to your organization.

Obed Mbaka's Current Company Details
Kenya School of Government

Kenya School Of Government

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Experienced Cyber security agent, Investigation Officer and Security Expert - Specializing in Risk Management and Operational Excellence
nairobi, nairobi area, kenya
Employees:
184
Obed Mbaka Work Experience Details
  • Kenya School Of Government
    Cyber Threat Investigator
    Kenya School Of Government Jan 2024 - Present
    Nairobi County, Kenya
  • Ministry Of Defence Kenya
    Close Protection Officer
    Ministry Of Defence Kenya Jan 2020 - Present
    Ensuring safety of principal and family members.Risk assessment and planning to minimise threats.Establishing and maintaining secure environments.Maintaining security of household and vehicles.Using physical intervention as necessary.Responding to medical emergencies.Coordinating and deploying security personnel, training new employees properly, and ensuring compliance with safety protocols. Patrolling and securing the area.Monitoring and analysing CCTV camera footage.Guarding valuables in a secure area.Protecting the company's assets relative to theft, assault, fire and other safety issues.Responding to alarms and emergencies
  • Kenya Defence Forces
    Military Police Officer
    Kenya Defence Forces Sep 2020 - Present
    Nairobi County, Kenya
    1. Ensured principal and family safety during home and external events, resulting in zero security incidents.2. Implemented end-of-day security protocols, securing the household with 100% accuracy and ensuring no unauthorized access.3. Coordinated with household staff to schedule security duties, leading to a 20% improvement in team efficiency and response times.4. Maintained comprehensive awareness of the principalโ€™s schedule, including travel and events, contributing to a 30% reduction in logistical errors.5. Played a key role in compiling security risk assessments and enhancing overall household security measures.6. Provided critical tactical advice on security matters, which was instrumental in updating the company's security policies.7. Assisted in planning and executing security arrangements for high-profile events, ensuring seamless operations and guest safety.
  • Trampo Extreme
    Customer Care Agent
    Trampo Extreme Aug 2018 - Dec 2019
    Doha, Qatar
    1. Enhanced customer satisfaction by expertly addressing over 2,500 queries, contributing to a customer retention rate increase of 15% within the year.2. Spearheaded the resolution process for customer complaints, reducing resolution time by 30% while maintaining a positive service experience.3. Pioneered a new account initiation procedure that streamlined the process, increasing monthly account openings.4. Fostered customer loyalty by leading promotional campaigns, attracting 500+ new customers over six months through engaging communication strategies.5. Developed a targeted product recommendation system, boosting cross-sales by an average of $5,000 per month.6. Served as a crucial liaison between the customer service team and management, enhancing the efficiency of problem-solving channels.7. Compiled comprehensive monthly reports on product performance and customer feedback, influencing the improvement of services and customer interaction strategies.
  • Compass Catering Services Qatar
    Housekeeping Supervisor
    Compass Catering Services Qatar Mar 2017 - Jul 2018
    Doha, Qatar
    1. Elevated housekeeping standards, ensuring 100% compliance with cleanliness protocols across all serviced areas.2. Orchestrated staff scheduling, effectively reducing overtime costs by $8,000 annually through optimized shift planning.3. Resolved service complaints within 24 hours, significantly enhancing customer satisfaction and service reputation.4. Designed and delivered a comprehensive training program for 40+ housekeeping staff, improving service quality and efficiency.5. Managed inventory with precision, maintaining optimal stock levels and reducing waste through diligent ordering practices.6. Led the recruitment process for housekeeping roles, filling vacancies faster and improving team cohesion.7. Stepped in to perform cleaning duties during shortages, maintaining uninterrupted service standards and team morale.

Obed Mbaka Education Details

  • Technical University Of Mombasa
    Information Communication Technology
  • School Of Military Police
    School Of Military Police
    Vip Protection Course
  • Kamanga Special Forces Training Camp
    Kamanga Special Forces Training Camp
    Pass
  • School Of Military Police
    School Of Military Police
    Crime Prevention Police Course
  • School Of Military Engineering
    School Of Military Engineering
    Combat Engineering Course
  • Recruit'S Training School
    Recruit'S Training School
    Basic Military Training
  • Unik Driving School
    Unik Driving School
    Class Bce & Forklift
  • Bandari College
    Bandari College
    Empty Container Handler

Frequently Asked Questions about Obed Mbaka

What company does Obed Mbaka work for?

Obed Mbaka works for Kenya School Of Government

What is Obed Mbaka's role at the current company?

Obed Mbaka's current role is Experienced Cyber security agent, Investigation Officer and Security Expert - Specializing in Risk Management and Operational Excellence.

What is Obed Mbaka's email address?

Obed Mbaka's email address is ob****@****zone.qa

What schools did Obed Mbaka attend?

Obed Mbaka attended Technical University Of Mombasa, School Of Military Police, Kamanga Special Forces Training Camp, School Of Military Police, School Of Military Engineering, Recruit's Training School, James Cook University Singapore, Unik Driving School, Bandari College.

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