Lead cross-functional teams to develop and launch high-quality e-commerce and point-of-sale software products.• Developed and implemented product strategy and roadmap, aligned with business objectives and customer needs.• Collaborated with cross-functional teams, including engineering, design, and marketing, to ensure product development timelines and deliverables were met.• Implemented agile methodologies to improve product development processes, resulting in a 25% increase in team productivity.• Provided leadership and mentoring to the product management team, user experience, and engineering teams fostering a culture of innovation, collaboration, and continuous learning.

Responsible for overseeing all aspects of IT operations to ensure customer requirements were met while maintaining existing applications and developing new technical solutions.• Built an organization with a primary focus on client implementations and configurations that enabled scalability, role elasticity, associate growth, innovation, and a 50% increase in team delivery.• Successfully transitioned the PCI organization from a waterfall to an agile methodology.• Developed financial modeling tools to design and plan strategic organizational changes.• Improved collaboration and communication between business partners, cross-functional teams, external vendors, and fulfillment partners, resulting in increased efficiency and higher reliability.• Developed trusted relationships with stakeholders and business leaders.• Developed leaders, formed teams, and established core management and leadership foundations.• Served as the primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease costs.

Led software development and operations teams through the transition from homegrown solutions to a Service-Oriented Architecture platform. Implemented Agile Development methodologies and best practices, while developing leaders and teams.• Increased delivery capacity by 300% through rapid recruitment and training of multiple teams consisting of over 20 engineers.• Developed training programs and documented existing systems to ensure efficiency and productivity.• Successfully transformed an inherited low-morale team into a high-performing and self-organizing one through effective leadership strategies and fostering a positive work environment.• Identified and mentored individuals with the potential to develop the next generation of leaders within the organization.

Key player in the inception, kickoff and execution of IT Service-Oriented Architecture Platform strategy.• Recruited, built and developed cross-functional teams to deliver enterprise technologies• Planned and coordinated software development projects using .NET, InRule, ECM and TIBCO technologies. Responsible for governing project scope, schedule, and funding• Responsible for quality metrics of solutions from requirements, through design/architecture, development and deployment• Provided training and instruction to development teams using agile based principles

Responsible for the change management and ensuring the roll-out and adoption of agile methodologies were successful. Servant Leader and mentor to 8 Scrum Masters working with 10 development teams.• Coached and mentored Scrum Masters• Trained and supported development teams in Agile software principles• Facilitated Scrum of Scrums and other Agile ceremonies

Managed local and offshore software development teams developing applications using Java and .NET technologies.• Lead teams ranging from 3 to 14 software engineers architecting, designing, testing, and deploying software applications. Ensured that the developed solution successfully passed through assigned quality gates from requirements, through design/architecture, development, user acceptance, and deployment• Facilitated discussions with executive sponsors that provided visibility, enabled removing obstacles, and created alignment across different organizations• Promoted and coordinated staff development to ensure growth and minimize turnover

Coordinated and supervised all engineering aspects of AdminStudio and Workflow Manager product lines with annual revenues of $16M.• Lead a team of software engineers to architect, design, and support software applications• Wrote product requirement documents, implemented and tracked development timelines, and negotiated feature sets with customers and stakeholders• Designed and implemented new engineering processes based on Agile principles which cut planning time by 50%, eliminated wasted effort on dropped features, and improved the accuracy of development estimates by 30%

Planned and coordinated delivery of software products• Created and implemented project plans and schedules for new product releases• Responsible for developing and implementing project management processes and tool supporting the development of the Project Management Office (PMO)• Recognized by management & peers for consistently meeting deadlines and motivating team members in a culture where delays were rampant

Managed all aspects of technical support operations in a high volume call center environment averaging 2000 unique incidents per month. Responsibilities included supervision of technical support team, coordination of issues involving customer escalations, etc.● Worked directly with the CEO on proactive initiatives which decreased support costs by 40% while increasing customer satisfaction by 30%● Developed and promoted processes to improve development cycles by enhancing the coordination between support and engineering● Managed a team of 12 engineers to include recruiting and staffing responsibility● Worked with Program Managers and Developers to plan and design new features and enhancements for new and current products● Served as Technical Support Lead for InstallShield’s flag ship product line