Obed Garcia Jimenez Email and Phone Number
Fresno, CA, US
Obed Garcia Jimenez's Location
Fresno, California, United States, United States
Obed Garcia Jimenez's Contact Details
Obed Garcia Jimenez work email
- Valid
- Valid
Obed Garcia Jimenez personal email
n/a
About Obed Garcia Jimenez
Experienced Customer Service Representative with over 5 years in call center experience and over 8 years in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Obed Garcia Jimenez's Current Company Details
Obed Garcia Jimenez Work Experience Details
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Pacific Gas And Electric CompanyFresno, Ca, Us
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Bilingual Customer Service RepresentativePacific Gas And Electric Company Oct 2023 - PresentOakland, California, Us -
Service DispatcherLinkus Enterprises Apr 2022 - Oct 2023Fresno, Ca, Us• Demonstrated exceptional customer service skills by responding to and resolving customer requests and complaints in a timely and professional manner.• Managed driver progress and maintained accurate records by closely monitoring their routes, ensuring timely appointments.• Maintained meticulous records of after-hours calls, ensuring accurate timekeeping and prompt follow-up on any urgent matters. -
Call Center RepresentativeFamily Healthcare Network Dec 2021 - Apr 2022Visalia, Ca, Us• Delivered exceptional patient service by providing scheduling and navigation assistance, ensuring that patients receive timely and appropriate care.• Managed the appointment scheduling process from start to finish, including scheduling, rescheduling, confirming, and canceling appointments, utilizing strong organizational and communication skills to optimize patient flow and minimize wait times.• Conducted thorough quality checks by scrubbing schedules for appropriate visit types and proactively addressing scheduling conflicts, ensuring that appointments are accurately scheduled and that resources are utilized effectively. -
Call Center RepresentativeUnited Health Centers Of The San Joaquin Valley Sep 2021 - Dec 2021Fresno, California, Us• Demonstrated flexibility and adaptability by undergoing cross-training to support other departments and seamlessly stepping in to cover when needed.• Provided exceptional customer service by promptly and professionally answering and screening phone calls for the department, utilizing strong communication and problem-solving skills to handle inquiries and issues effectively.• Maintained a proactive approach to customer service by immediately reporting any potential concerns or complaints to the supervisor, ensuring swift resolution and a positive customer experience. -
Claims ExaminerHealthcomp Dec 2020 - Apr 2021Fresno, Ca, Us• Conducted thorough reviews of provider claims, meticulously examining each claim for accuracy, completeness, and compliance with regulations and policies.• Demonstrated keen attention to detail and a strong commitment to quality by ensuring that all claims were accurately completed and met the highest standards of excellence.• Proactively identified and resolved issues by reviewing rejected claims, conducting in-depth analyses, and making necessary corrections, resulting in improved claim processing efficiency and increased customer satisfaction. -
Benefits & Eligibility RepresentativeAetna, A Cvs Health Company Dec 2018 - Dec 2020Hartford, Connecticut, Us• Delivered exceptional customer service to medical providers by answering telephone calls and verifying information, utilizing strong communication skills and attention to detail to ensure accuracy and professionalism.• Ensured seamless delivery of health benefits by providing medical providers with the necessary information regarding their patients, using strong organizational and problem-solving skills to resolve inquiries and issues efficiently.• Maintained compliance with HIPAA regulations by rigorously verifying all information before communicating with medical providers, demonstrating a strong commitment to patient privacy and data security. -
Tech Solutions SpecialistAlorica Oct 2017 - Sep 2018Irvine, Ca, Us• Helps clients with technical issues they may be having.• Obtains client information by answering telephone calls; verifying information.• Establishes policies by entering client information; confirming pricing.• Informs clients by explaining procedures; answering questions; providing information.• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.• Updates job knowledge by studying new product descriptions; participating in educational opportunities.• Accomplishes sales and organization mission by completing related results as needed.• Able to meet goals set by employer on a monthly basis -
Customer Service RepresentativeAlorica Jul 2017 - Sep 2017Irvine, Ca, Us• Obtains client information by answering telephone calls; verifying information.• Establishes policies by entering client information; confirming pricing.• Informs clients by explaining procedures; answering questions; providing information.• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.• Updates job knowledge by studying new product descriptions; participating in educational opportunities.• Accomplishes sales and organization mission by completing related results as needed.• Able to meet goals set by employer on a monthly basis
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Store ManagerRadioshack Sep 2016 - May 2017• Create staff schedules according to the needs of employees• In charge of local store promotions to drive sales• Meet goals and quotas set up for my team and myself• Train store staff to be up to the industry standard• Research both in store products and upcoming releases• Created appropriate decor for the store to match the season (Valentine's, Halloween, Christmas, etc)• Help customers find the complete solution to any inquiry they may have• In charge of both the cash register, as well as daily store deposits at local bank• Ability to watch behavior of customers and employees in the store for loss prevention
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Assistant ManagerRadioshack May 2016 - Sep 2016• Train store staff to be up to the industry standard• Meet goals and quotas set up for my team and myself• Created appropriate decor for the store to match the season (Valentine's Day, Halloween, Christmas, etc)• In charge of both the cash register, as well as daily store deposits at local bank• Research both in store products and upcoming releases• Help customers find the complete solution to any inquiry they may have• Ability to watch behavior of customers and employees in the store for loss prevention.
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Sales AssociateRadioshack Apr 2014 - May 2016• Sold and activated cellphones for major companies (Sprint, Verizon, AT&T)• Meet goals and quotas set for me• Visual merchandising of store inventory• Research both in store products and upcoming releases• Help customers find the complete solution to any inquiry they may have• In charge of the cash register with great cash handling accuracy• Ability to watch behavior of customers and employees in the store for loss prevention
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Filing ClerkSunnyside Medical Clinic Feb 2014 - Mar 2014• Answer phone calls in a proper way to represent the clinic• Use the fax machine to deliver important documents to doctors nationwide• Sort and organize many confidential patient files
Obed Garcia Jimenez Skills
English To Spanish
Customer Service
Sales
Retail
Merchandising
Visual Merchandising
Inventory Control
Inventory Management
Loss Prevention
Store Operations
Microsoft Word
Management
Cash Handling
Retail Sales
Time Management
Customer Satisfaction
Planograms
Store Management
Cashiering
Obed Garcia Jimenez Education Details
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Reedley CollegeSpanish Medical Interpreter -
Fresno City CollegeSpanish Language And Literature
Frequently Asked Questions about Obed Garcia Jimenez
What company does Obed Garcia Jimenez work for?
Obed Garcia Jimenez works for Pacific Gas And Electric Company
What is Obed Garcia Jimenez's role at the current company?
Obed Garcia Jimenez's current role is Customer Service Specialist.
What is Obed Garcia Jimenez's email address?
Obed Garcia Jimenez's email address is ob****@****ack.com
What schools did Obed Garcia Jimenez attend?
Obed Garcia Jimenez attended Reedley College, Fresno City College.
What skills is Obed Garcia Jimenez known for?
Obed Garcia Jimenez has skills like English To Spanish, Customer Service, Sales, Retail, Merchandising, Visual Merchandising, Inventory Control, Inventory Management, Loss Prevention, Store Operations, Microsoft Word, Management.
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