Obed Vital Email & Phone Number

United States

● Provide technical troubleshooting of customer premiseequipment, including personal computers, laptops, modems,routers, and software (PC operating systems) to understand thesource of the problem.● Troubleshooting issues related to connectivity and all othersubscriber device units.● Schedule service appointments and escalate calls to theCommand Center or NOC departments within the organization.● Maintain customer databases by making correct and timelyentries during and immediately following each technical contact● Communicate effectively with the Call Center on outages,customer complaints, additional work orders, etc.

● Provided maintenance and technical assistance to commandersand staff in regards to signal support systems.● T ested signal-level equipment for operational performance withinprescribed tolerances.● Assembled electrical systems or prototypes using hand tools ormeasuring instruments.● Hands on training with Active Directory Users & Computers.● T echnical support.

United States

● Solve the problem efficiently: Quickly with quality.● Address customer questions and concerns regarding product anddelivery information.● Successfully negotiate and appease customers using a variety ofmethods established by William-Sonoma Inc., guidelines.● Check inventory, process returns, issue replacements and creditsfor damaged or defective merchandise.

United States

● Communicate with service providers the pertinent informationneeded to provide timely assistance.● Answered inbound phone calls, providing exceptional customerservice to clients and customers.● Communicate with customers via outbound calls when necessaryto provide and/or resolve logistical issues or provide statusupdates.● Effectively use computer systems for tracking, informationgathering, and/or troubleshooting.● Escalate service issues, concerns, complaints and incorrectlycreated calls.

Delray Beach, Florida, United States