Obed Vital Email & Phone Number

United States

• Provide technical troubleshooting of customer premiseequipment, including personal computers, laptops, modems,routers, and software (PC operating systems) to understand thesource of the problem.
• Troubleshooting issues related to connectivity and all othersubscriber device units.
• Schedule service appointments and escalate calls to theCommand Center or NOC departments within the organization.
• Maintain customer databases by making correct and timelyentries during and immediately following each technical contact
• Communicate effectively with the Call Center on outages,customer complaints, additional work orders, etc.

• Provided maintenance and technical assistance to commandersand staff in regards to signal support systems.
• T ested signal-level equipment for operational performance withinprescribed tolerances.
• Assembled electrical systems or prototypes using hand tools ormeasuring instruments.
• Hands on training with Active Directory Users & Computers.
• T echnical support.

United States

• Solve the problem efficiently: Quickly with quality.
• Address customer questions and concerns regarding product anddelivery information.
• Successfully negotiate and appease customers using a variety ofmethods established by William-Sonoma Inc., guidelines.
• Check inventory, process returns, issue replacements and creditsfor damaged or defective merchandise.

United States

• Communicate with service providers the pertinent informationneeded to provide timely assistance.
• Answered inbound phone calls, providing exceptional customerservice to clients and customers.
• Communicate with customers via outbound calls when necessaryto provide and/or resolve logistical issues or provide statusupdates.
• Effectively use computer systems for tracking, informationgathering, and/or troubleshooting.
• Escalate service issues, concerns, complaints and incorrectlycreated calls.

Delray Beach, Florida, United States