Oshra Ben-Hai, Customer Service Specialist Email & Phone Number

New York, Ny

I currently oversee the practice management for a $24MM company, specializing in high risk pregnancies and effectively resolve patient and physician scheduling conflicts.I develop and manage departmental budget, write procedural manuals for employees, and maintain weekly schedules and attendance sheets using Paychex.I handle complex operations by managing a staff of 14 providers’ schedules under 3 high demand units at 4 different locations, while simultaneously maximizing… Show more I currently oversee the practice management for a $24MM company, specializing in high risk pregnancies and effectively resolve patient and physician scheduling conflicts.I develop and manage departmental budget, write procedural manuals for employees, and maintain weekly schedules and attendance sheets using Paychex.I handle complex operations by managing a staff of 14 providers’ schedules under 3 high demand units at 4 different locations, while simultaneously maximizing revenue, handling schedule conflicts and supervising the floor.I personally supervise the staff management by hiring, training and supervising staff of ~18 who are answering ~10-11k calls per month to schedule appointments, cover front desk and checkout area.I have increased productivity by boosting the customer satisfaction rating from 75% to 95% and increased the call center response time.I review and manage monthly and daily statistical data to improve productivity and maximize utilization of the physicians’ and sonographers’ schedules. I increase revenue using the data to analyze the trend of the practice , physicians productivity and calculation of new patient enrollment.I am an eClinical Works Superuser in that I have collaborated with eClinicalworks team as the system administrator to customize, implement and launch the program, with a specialization in developing and running reports.I productively operated as team leader in selecting and configuring a cloud based communication mode called 8*8 Communications System , leading to a successful company system launch. Show less

New York, Ny

I was promoted to Director with accountability for overseeing all Housekeeping, Room Attendance, Front Desk, Banquet, Bellmen, and Doormen functions at private club with approximately $8MM in banquet revenues and $2.5MM in front desk revenues.I hired, trained, and managed 45 employeesI established and managed departmental budget of $1MM and wrote procedural manuals for employees, and maintained weekly schedules and attendance sheets using ADP payroll.I increased… Show more I was promoted to Director with accountability for overseeing all Housekeeping, Room Attendance, Front Desk, Banquet, Bellmen, and Doormen functions at private club with approximately $8MM in banquet revenues and $2.5MM in front desk revenues.I hired, trained, and managed 45 employeesI established and managed departmental budget of $1MM and wrote procedural manuals for employees, and maintained weekly schedules and attendance sheets using ADP payroll.I increased revenue by successfully raising group reservation rates from $99 to $300 per night and established a previously non-existent step-by-step group reservation system. Show less

New York, Ny

I supervised all floor operations as well as trained and mentored staff of 45, from a variety of cultural and ethnic backgrounds.I monitored and controlled annual budgets, including multi-million dollar special event budget within Banquet Department.