Benjamin Ong Email & Phone Number

Herndon Va

· Provided direct Sprint customer support in implementation, configuration and service activation of Secured Internet Access and Remote Access Services using Juniper 5200 Firewall device, and IP Sec Tunnelling services of types GRE, VTI or ACL_based Tunnels using Cisco 7200 devices in an MPLS environment. · Provided expertise and major contribution in Sprint’s internal Netcracker Network Resource Management project that enhanced resource databasing and streamlined provisioning tool into one application. Tasked involved functional requirement and workflow processes definition, application testing, documentation development, users training and after-launch users support. · Provided technical support to internal and external customers including troubleshooting and resolution of MPLS network issues and outages.· Developed internal processes and provided skills training to other company engineers on an as-required basis, as well as through knowledge sharing and mentoring.· Organized and provided acceptance testing for tools and products during different phases of projects as well as reviewing and updating the user guide for IP and MPLS on different router platforms (IOS and IOS/XR).

Reston Va

· Provided direct customer support on issues related to Secured Internet Access (SIA), Remote Access Srvices, IPSEC Tunneling and Firewalling Services implementation and activation.· Provided troubleshooting and resolution assistance to floor engineers escalated issues on Multi Protocol Labelling Switching (MPLS), Peerless Internet Proctocol (PIP), Direct Internet Access (DIA) or Dedicated Internet Protocol (Ded IP), Layer 2 Tunneling Protocol Version 3 (L2TPv3), Multilink Point-to-Point (MLPPP); Multilink Frame-Relay (MFR), traditional Frame-Relay and Asynchronous Transmission Mode (ATM) circuits implementation and activation.· Provided technical assistance on customer’s routing issues related to Border Gateway Protocol (BGP), Enhanced Interior Gateway Routing Protocol (EIGRP), Open Shortest Path First (OSPF) and static routing as well as other issues related to IP Class of Service (IP COS), Voice over IP (VOIP), DNS etc.· Designated Shift Lead Engineer providing daily tasks delegation to team members. Performed analysis for enhancement of the team’s performance and submitted appropriate suggestions and recommendations to management. Developed and published Method of Procedure related to the department’s functions and issued technical bulletins to update Service Delivery group members of recent resolution to technical issues encountered by the group.

Vienna Va

· Provided support for Sprint Internet Service customers’ WAN circuit during initial stage of implementation that included troubleshooting and resolving connectivity, IP routing such as BGP, EIGRP and OSPF or DNS issues with clients.· Provided subject matter expertise in implementation and maintenance of all Internet products that include Internet & Intranet access, DNS. Analyzed router and system data, identified & resolved customer specific issues.

Vienna Va

· Undertaken major Local Area and Wide Area Network conversion and upgrade from existing IBM SNA platform into a full IP network which included evaluation, planning, project management, implementation and installation of replacement hardwares such as Hubs, Switches and Routers (VoIP), as well as Desktop computers.· Managed company's daily network operations, with 3 support technicians, that consisted of an IBM AS400 and WinNT servers locally networked and WAN-linked to 10 remote locations using Frame Relay access with about 150 PC users and several IBM terminal connections.

Master Of Business Administration (Mba), Marketing

Bachelor Of Science, Electronics Engineering