• Led team that developed and maintained a cloud-based customs business intelligence solution for the Royal Mail Group.• Collaborated with cross-functional product teams to ensure technical foundations were laid for future product value.• Led Agile events & backlog refinement and ensured adherence to client-required processes.• Identified opportunities to improve the team’s ways of working and implementing process improvements to enhance efficiency and effectiveness.• Developed technical designs and participated in full SDLC, including requirements gathering, design, analysis, and code development.• Maintained technical debt• Created and updated product requirement documents (PRDs).• Conducted proof of concepts for major product enhancements.

• Developed and executed product strategy and go-to-market strategy for a health benefits management platform.• Identified and mapped technical dependencies to the product roadmap, ensuring alignment with business objectives.• Regularly reviewed and updated the technical enablement roadmap in sync with the product roadmap.• Led definition and specification activities with enablement teams to support the product roadmap.• Ensured all technical work aligned with technical standards and best practices, promoting a culture of quality and continuous improvement.• Oversaw the development and management of technical documentation and data dictionaries.• Led business process and workflow mapping/analysis using data capturing and modeling technologies.• Conducted in-depth analyses for business optimization projects, reporting tools, and payment processing.• Participated in business development discussions with clients and stakeholders in the health industry.

• Collaborated with stakeholder groups to ensure business and technology alignment.• Worked closely with senior management to implement robust governance and reporting structures, ensuring compliance with organizational policies and standards.• Identified, assessed, and managed risks related to technical enablement activities.• Developed mitigation plans to address potential risks proactively.• Analyzed clinician and patient engagement metrics for service viability assessments.

• Consulted on various performance improvement strategies and cost-effective IT solutions.• Maintained detailed technical enablement roadmaps and created comprehensive delivery plans outlining timelines, milestones, and deliverables.• Estimated, prioritized, and planned technical work with clients, relevant teams, and stakeholders.• Tracked and reported on the progress of technical initiatives, ensuring transparent communication of status, risks, and issues to all stakeholders.

I was part of the team that developed a blood glucose monitoring and predictive application for Windows CE-based devices using Visual C++. I was also part of the team that designed and developed an online patient appointment booking system using ASP.NET and SQL Server. Designed and developed a greenfield sales and inventory application that processed sales for the retail (in-store and online) and wholesale aspects of the business.

As a Software Engineer, my key achievements include:• Designing and developing a desktop application that accessed and presented data from a database-driven information system using Window Forms, Visual C++, COM, and VB.NET.• Developing an XML rules and workflow engine to exchange data between industrial inkjet and laser printers using XML technologies such as XPath and XSLT with C#.These projects required a thorough understanding of software engineering principles and best practices, as well as expertise in using various programming languages and technologies. My skills in software design, development, and testing were instrumental in the successful delivery of these projects.